Project Manager Customer Service
Resume:
JANNIE EDDINS
PROJECT MANAGER
Carrollton Texas 75006
**************@*****.***
PROFESSIONAL SUMMARY
A result-driven professional with 20 years of experience and a focus on performance. Exceptional and problems -solving skills with the ability to provide information to all areas of the business whilst ensuring that all management information is accurate. Having a proven ability to drive out inefficiencies through process improvement as well as assist in the maintenance and development of systems and procedures. Hard-working, reliable, and resourceful with excellent organization skills, combined with the ability to prioritize efficiently, friendly, and good-humored whatever the circumstances. Working well in teams or alone to achieve results and meet expectations in performance-oriented environments. Focused on helping others through difficult situations by setting up needed services and expertly handling details.
SKILL
SalesForce, Android Studio, App Store, Connect Leadership, self-motivated, Customer Service Crisis Management, Flexible & Adaptable Cultural Awareness Certification. Experience:
Project Manager Hands-On Training and Therapy Dallas Texas 01/01/2010 - 07/01/2023
1. As a project manager, your duties and responsibilities typically revolve around planning, organizing, and overseeing the successful completion of projects. Here are some key duties that project managers commonly perform: 2. Project Planning: Define project objectives, scope, deliverables, and timelines. Develop a detailed project plan, including task breakdowns, resource allocation, and budgeting. Identify project dependencies and risks, and create contingency plans.
3. Team Management: Assemble and lead a project team, assigning tasks, setting goals, and ensuring effective communication and collaboration among team members. Provide guidance, support, and motivation to team members throughout Resource Management: Identify and allocate the necessary resources, including personnel, equipment, and materials, to execute the project plan effectively. Monitor resource utilization, track project expenses, and manage the project budget.
Project Manager Personal Touch App 01 /05/2008 12 /01/2010 Customer Acquisition: The process of attracting and acquiring new customers through marketing, advertising, lead generation, and sales efforts.Schedule Management: Monitor project progress against the established timeline, identifying and addressing delays or issues.
3. Reporting and Documentation: Prepare and present project status reports, including key milestones, progress, issues, and risks, to stakeholders and senior management. Maintain project documentation, ensuring accurate and up-to-date records of project activities, decisions, and outcomes. PHYSICAL THERAPIST Recruiter -Southwest Sports and Spine 09/15/2006-01/20/2008
Scheduling for Physical Therapist for employment Assisted in the end-to-end recruitment process, including candidate sourcing, resume screening, and interview coordination.
Conducted initial phone screenings to evaluate candidate qualifications and assess their interest and fit for open positions.
Coordinated interviews, prepared interview schedules, and communicate with candidates and hiring managers to ensure a seamless process. Maintained candidate databases, updated records, and ensured accurate and timely documentation.
EDUCATION
Lawton High 1982-1986
1986-1990 Great Plains Technolgy Center Business Certified Community College LinkedIn Learning
Educational technology company
Relevant Certification and Training -2001 to Present Diversity Recruiting Build Your Logical Thinking Skills Business Tech Recruiting Foundations: 1 Introduction Human Resources: Compensation and Benefits Microsoft Project Step by Step: Planning for Successful Project Management RPA in Action: Use Cases to Inspire
Tech Recruiting Foundations: 5 Waterfall, Agile, DevOps f Recruiters Data Science and Analytics Career Paths and Certifications: First Steps Tech Recruiting Foundations: 3 Recruiting Software Developers Diversity Recruiting References:
Available upon request
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