Supply Chain Account Manager
Resume:
Ashley Shurley
760-***-**** ************@*****.*** Menifee, CA 92585
PROFESSIONAL SUMMARY
Results-driven Account Manager with a strong attention to important business details. Accomplished in revitalizing underperforming areas and elevating regional performance with hands-on approach. Improve results at multiple locations by implementing best practices to reach Key Performance Metrics. I have many years in a strong logistics background handling shipping and brokerage negotiations, both nationally and internationally, logistics and data analysis, handling and managing claims, and reporting key metrics.
SKILLS
International Shipping
Time management
Power Bi
Process and Handle Claims
Microsoft Office Suite
Problem-Solving
Decision making
Data analysis
Task prioritization
EXPERIENCE
Regional Account Manager
Meridian Worldwide Transportation Company, 2014 - Current
Retained accounts with best-in-class service and smooth handling of account issues for a very reputable 3PL/4PL company.
Manage open property claims from inception through resolution.
Liaison between fourth party, third party, and manufacturing as it relates to final mile logistics.
Direct client relationship to provide reporting, risk, and solution-based strategies.
Analyze data utilizing Excel, Power Bi, and other software systems to create detailed reporting and metrics/performance plans.
Logistics and shipping coordination while maintaining strong relationships with brokers.
Implemented best practices across market, service, and delivery operations teams.
Creates and presents weekly and monthly metrics to 40 national locations: maintaining a 98% threshold on all key performance indicators.
Accomplished multiple tasks in a fast-paced environment.
Implement best practices across market, service, and delivery teams.
Assist in creating Standard Operating Procedures and eLearning courses and training them.
Handled stressful situations professionally and multitasked with ease.
Revamped operation manuals, training programs and job descriptions to improve district operations.
Account Manager- Order Management
Associated Telecommunication Network, 2013 - 2014
Manage and oversee the daily operations of the Order Management team.
Monitor and analyze data to produce statements and metrics.
Achieved daily and monthly quotas and deadlines consistently.
Coordinates functions between shifts to effectively complete the workload.
Maintained training and development programs.
Exceeded expectations daily with detailed documentation and accurate processing of orders, resulting in sales and increased revenue.
Plan and assign work for the most efficient use of personnel and equipment.
Helped improve products and processes by collecting and relaying customer feedback.
Operations Supply Chain Manager
South Coast Copy Systems, 2010 - 2013
Maintained compliance for programs and tailored operations to deliver comprehensive supply chain support.
Increased productivity across supply chain organization with proactive examinations of expenses.
Coordinated supply chain operations across planning, logistics and warehouse operations.
Standardized logistics processes and supply chain systems for transparency and cost-effectiveness.
Helped coordinate and integrate supply chain management strategies across departments.
EDUCATION
Bachelor of Science (B.S.) – Operations Management, concentration in Project Management
Southern New Hampshire University, Manchester, New Hampshire, graduated in May 2023.
REFERENCES
THERESA BEARDEN
MERIDIAN WORLDWIDE
AMANDA BOYD
VENTURE SOLUTIONS/TAYLOR CORPORATION
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