Customer Service Representative
Resume:
Ivan Hincapie
**** ****** *** ******* ** 32839
*********@*****.***
Customer Service Representative
A enthusiastic hardworking, who demonstrates a high level of professionalism and confidentiality at all times. Always sympathetic to the views of work colleagues and customers; By listening attentively at all times to their views. Able to contribute extensively to team work as well displaying a willing and helpful manner. Keen to find a challenging position within, where I will be able to continue to increase my abilities as well as apply and develop my professional skills.
Summary of qualifications
• Bilingual: Spanish/English: Scheduling/payroll
• Time management: Team development
• Courteous demeanor: Customer relations
• Budgeting/Cost control: Team player
• Decision making: Recruiting training/
• Proficient in Microsoft office suites: performance Professional Experience
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Responsibilities include: writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons circulating among visitors, or unusual occurrence, calling police and fire department in case of emergency.
• Preserve order and property, answering telephone calls, providing information during business hours and non- business hours, answering questions.
• Check identity cards of personnel before admitting into building.
• Perform safety inspections in order to flail off any negative activity.
• Answering alarms and investigate disturbances.
• Keeping logs of all security incidents.
• Answer radio, pages and calls in prompt manner.
Work History
Security guard, Protective services/Call center, Las Vegas, NV 2013-2017
Upscale security guard, G4S Security solutions, Las Vegas, NV 2010-2013
Wilden auto truck center
Sales person
NV 2017-2020
MasterCorp Houseman
FL 2023 present
Education
High school diploma
Hotel management, college of south Nevada, First year of college, Las Vegas NV
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