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Customer Service Data Entry

Location:
Houston, TX
Posted:
August 05, 2023

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Resume:

GLENDA STEWART

**** ****** ****

Fresno, TX *****

832-***-****(c)

adyqg7@r.postjobfree.com

OBJECTIVE

To obtain a position to utilize my skills in conducting and supporting clinical research protocols where past work experience, credentials and willingness to excel will be used in reaching department goals. My goal is to maintain integrity of the clinical trial and the well-being of each subject on the study. I have 4 years’ experience in clinical research. I excel in challenging & competitive environments, am knowledgeable of hospital policies & procedures, strong medical terminology, and patient care.

SKILLS

Quality Patient Care

Knowledge of medical terminology and infection control standard

Proficient in Microsoft applications such as word, excel, PowerPoint and epic (connect one)

Professional Customer service skills

Quality control management of various specimens

EKG and Phlebotomy Certified

CPR Certified

Ability to communicate well with Sponsors, IND office, and Superiors

Accuracy in completing assigned duties in a timely manner

Perform phlebotomy procedures, data entry via LabAccuTrac

Demonstrate basic knowledge & skills necessary to carry out delegated tasks

Updates relevant patient information in order to maintain an accurate patient record

EMPLOYMENT

10/18/2021 To Present Phlebotomist II, Quest Diagnoistics, Houston,TX

Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.

Administer oral solutions according to established training.

Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.

Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.

Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.

Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.

Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.

Read, understand and comply with departmental policies, protocols and procedures.

Assist with compilation and submission of statistics and data when required.

Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

Complete online and in person training courses timely.

11/2015 to 7/2020 Medical Technician II, MD Anderson Cancer Center Houston, TX

Responsible for multiple projects in Clinical & Translational Research Center (CTRC) Laboratory

Attention to detail as well as excellent research and problem-solving skills

Planned and participated in multidisciplinary teamwork involving sample collection, processing, storage and/or shipping for clinical and research studies.

Communicated with study site personnel to resolve data queries

Highly experienced in collecting, processing and shipping clinical laboratory specimens

Extensive knowledge of principles and methods of clinical practices

Develops and maintains databases and data flow for research studies.

Responsible for performing quality checks on data submitted from collaborators.

Collaborates with the PI with patient eligibility criteria, screening, and proceed to consent. Requesting CT/PET Image transfers according to protocol, maintains data for various databases, including BioClinica.

Capture data throughout EPIC, this includes filing and documenting clinical evaluations, diagnostic test results, treatment records, records of prior surgery, medical history, request and scan document medical reports from outside facilities. I maintain biopsy collections, archival tissue/block orders, specimen shipment, and pathology reports.

Assist with departmental regulatory task.

Responsible for maintaining accurate and up-to-date information/source of five databases for clinical trials.

Completing data lock deadlines, reporting audits, and assisting with continuing reviews.

Reporting AE’s and SAE’s in multiple databases, as outlined in the protocol.

Coordinate with various department in order to collect data, specimen handling as assigned.

Effectively communicate with other departments in to ensure and prevent protocol deviations of violations.

Assisting with protocol updates and chart audits.

Collected blood samples via Central Venous Catheter lines (CVC), venipunctures and Arterial Blood Gases (ABG).

Infectious Biological Shipping - Category B Human Exempt Specimen shipping.

Remained knowledgeable of all policies, procedures and protocols which are essential to the timeliness of results while performing test in compliance with safety guidelines.

Update and maintain databases and files necessary to the collection of research data.

Maintain data for protocols needs.

10/2013 to 4/2015 Medical Assistant/Phlebotomist, Avalon Healthcare Services, Houston, TX

Check in/out patients

Ins. Verification, schedule patient appointments, file charts

Perform vitals and EKG’s, check glucose levels, and various culture

Perform blood draws, injections, and verify all specimens

Organize and clean blood-drawing trays, ensuring that all instruments, needles, syringes are sterile.

Collected, labeled and processed patient specimens for testing

Manage accurate and timely collection and processing of specimen

Applied and cleaned dressings, slings, stockings, and support bandages,

direction of the physician

11/2009 to 05/2013 Patient Cares (Personal), Dr. Thomas, Houston, TX

Accountable for patient needs.

Bathed and groomed patients

Provided mobility activities to all patients assigned.

Ensured medications were taken as directed.

Identified potential trends in patient documentation to enhance continuity of their routine care.

EDUCATION

Avalon Academy, Certified Phlebotomist, 10/2013



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