Customer Service Representative
Resume:
EUGENE H. DIXON, JR.
Riverdale, Ga 30274
adyqfz@r.postjobfree.com
PROFESSIONAL SKILLS SUMMARY
Fifteen years Customer Relations experience.
Research and interpret tax law, gather complex information from clients and advise clients on available options.
Perform leadership and instructional tasks.
Excellent multitasking and time management abilities.
Prolific contributor to group dynamic.
Proficient in Microsoft Word, Excel and PowerPoint, SAP, Salesforce, with experience in Computer Operations.
EXPERIENCE
New South Package Store
Riverdale, Ga 3/13/2017 to 10/25/2022
. Run daily operations of all sales and services
. Intake of all invoices of merchandise
. Respond correctly and efficiently to customer questions and requests.
Develop strategies to solve customer related issues.
DHL Ecommerce
Indianapolis, IN – Norcross, GA 2012 to 10/2017
Customer Service Representative Tier 2 Develop strategies to solve customer related issues.
Process credits for lost/stolen/ damaged shipments including: customer communication, create case in SalesForce, research and verify claim, enter credit in SAP, submit for approval and accounting for processing.
Primary point of contact with customers regarding status of claims.
Respond correctly and efficiently to customer questions and requests.
Support customer by providing copies of invoices, respond to track and trace requests, run daily reports using Microsoft Word and Excel.
Express Employment Professionals (DHL Global Mail)
Indianapolis, IN 3/2012 – 10/2012
Customer Service Representative
Independently handle incoming consignee and customer calls.
Review and relay customer tracking information.
Resolve data holds by correcting incoming data files.
Contact customers by email and telephone to obtain missing data.
Develop strategies to solve customer related issues.
Liberty Mutual Insurance Co.
Indianapolis, IN 2010 - 2011
Customer Service Representative
Handle incoming calls regarding setup of auto, homeowner claims and advise of deductible amount to authorized parties.
Research policy information. Set task for repairs to auto and or home. Provide rental vehicles if needed.
EUGENE H. DIXON, JR.
Resume – Page 2
Internal Revenue Service
Indianapolis, IN 2000 - 2010
Tax Law Specialist
Provided Customer Service for incoming calls and assist taxpayers and/or other authorized parties in meeting their tax obligations.
Research and interpret tax account information.
Utilize interviewing and listening skills to respond correctly and efficiently to taxpayers questions concerning math error notices from examinations, balances due, and other Internal Revenue departments.
Research Tax laws and regulations to keep the tax paying public informed of their rights and possible outcomes to tax situations.
Perform account adjustments.
Assist taxpayers with refund, balances due, administer traces on refunds, release Liens / Levies and refunds.
EDUCATION
PROFESSIONAL CAREERS INSTITUTE
Associates Degree: Computer Operations
April 1992
References available upon request
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