General Manager Customer Service
Resume:
Latosha Townsend
Gramercy Park, Greensboro, North Carolina, 27406, US
‘**********@*****.***
Professional Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational
Improvements,
Costs were consistently reduced while profits were increased,
Pursuing a new position that rewards hard work and dedication,
‘Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress
situations,
‘A results-oriented planner who excels at forming and retaining high-performing teams.
Working with people at al levels is highly effective and comfortable for me.
‘Team-oriented individual with a strong work ethic and advanced problem-solving abilities.
Recognized for successfully turning around a struggling company's operations in order to achieve long-
term growth,
‘To drive improvements, [Action] and [Action] focused on motivating employees and working with a variety
of personality types.
Work History
General Manager - August, 2018 to Present
KEC - Greensboro, NC
+ Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk
analysis to identify and correct problems.Ensured customer satisfaction before, during, and after all
work Reviewing financial transactions and keeping track of the budget to ensure that everything runs
smoothly and on time.Promoted a positive customer experience through day-to-day supervision and
‘management of Kentucky Fried Chicken facility.Increased efficiency by coaching and mentoring twenty
employees on principles, industry practices, company procedures, and the suggestive
system.Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance
while maintaining strict cost controls and maximizing operational efficiency.
+ Ensured customer satisfaction before, during, and after all work.
+ Reviewing financial transactions and keeping track of the budget to ensure that everything runs
smoothly and on time.
+ Promoted a positive customer experience through day-to-day supervision and management of,
Kentucky Fried Chicken facility
+ Increased efficiency by coaching and mentoring twenty employees on principles, industry practices,
company procedures, and the suggestive system.
+ Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while
‘maintaining strict cost controls and maximizing operational efficiency
+ Improved operational success by employing effective staffing, providing excellent training, adhering to
safety regulations, and providing prompt customer service.
+ Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring
compliance with all health and safety regulations
+ Job scheduling and crew assignments based on daily requirements
+ Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
+ Created sales incentive programs to motivate employees to achieve their abjectives.
+ Am in charge of all tore processes and operations on a daily basis.
+ Amin charge of hiring, assigning, training, motivating, and terminating employees.
+ Budget implementations, employee reviews, training, schedules, and contract negotiations were all.
things I was in charge of.
+ Investigate and resolve complaints about food quality and service,
+ Reviewed performance data, including financial, sales, and activity reports, to monitor and measure
productivity, goal progress, and activity levels.
«+ Estimating costs and requisitions for food and beverages, purchasing supplies, equipment, and food and
beverages
+ Was in charge of the requirements, gap analysis, training, and development of new programs, as well as,
their implementation,
+ Was in charge of hiring and training new employees.
General Manager - May, 2014 to July, 2019
Wendy's - Greensboro, NC
+ Serveas the primary point of contact for raw material and ingredient suppliers.
+ Was in charge of hiring and training new employees.
+ Switched out merchandise and displays to highlight new products and special offers.
+ Provided clients with customized and effective solutions that met their specific needs,
+ Enforced quality assurance protocols to provide ideal customer experiences.
+ Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
+ Led the company to a successful product launch and growth by developing an initial product roadmap
and go-to-market strategy.
+ Resolve customer complaints to ensure that all customers are happy.
+ Job scheduling and crew assignments based on daily requirements
January, 2011 to November, 2016
‘Taco Bell - Greensboro, NC
+ Ensured customer satisfaction before, during, and after all work.
+ Reviewing financial transactions and keeping track of the budget to ensure that everything runs
smoothly and on time.
+ Encouraged team members to work together to achieve profit and performance objectives.
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