Customer Service Data Entry
Resume:
Angela Mehrens
Davenport, IA *****
***************@*****.***
To obtain a challenging position, which will allow me to utilize my experience and expertise to the benefit of my employer and at the same time allow me to continue my professional development. I hold an Associates degree from Scott Community College in Informational Science. My skills and experiences include: Cash Handling, Cashier, Quality Control, Warehouse. Interested in Warehouse, Production, or additional Janitorial work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional OTR Driver
PTI Transportation - Davenport, IA
August 2020 to Present
Professional Cleaner
Kimco - Moline, IL
June 2016 to Present
Performed heavy cleaning duties such as cleaning floors, washing glass, maintaining furniture. Maintained sidewalks and entryways. Moved and dusted furniture and fixtures. Locked doors after hours. Maintained restrooms. Gathered and disposed of trash. Washed and relined waste containers. Maintained floors and carpets. Followed procedures for using chemical cleaners, power equipment. Followed specs when preparing cleaning solutions. Complied with all regulations and corporate custodial guidelines. Janitorial Assistant
SMS Assist - Davenport, IA
May 2014 to September 2016
Kept interior and exterior property clean and orderly. Notified management of repair needs. Maintained restrooms. Gathered and disposed of trash. Washed and relined waste containers. Maintained floors and carpets. Used prescribed solutions to clean windows. Followed procedures for using chemical cleaners and power equipment. Followed specs when preparing cleaning solutions. Requisitioned and distributed cleaning supplies. Complied with all regulations and corporate custodial guidelines. Operated lift trucks. Grader/Sorter Agricultural Products
Advanced Services Inc
March 2010 to April 2011
Lone tree, IA
Work on line of 6 people of discard inferior or defective products and foreign matter and place acceptable products in containers for further processing.Grade and sort products according to factors such as color, species, length, width, appearance, feel, smell, and quality to ensure correct processing and usage. Grade and sort products according to factors such as color, species, length, width, appearance, feel, smell, and quality to ensure correct processing and usage. Discard inferior or defective products and/ or foreign matter, and place acceptable products in containers for further processing. Weigh products or estimate their weight, visually or by feel. Record grade and/or identification numbers on tags or on shipping, receiving, or sales sheets. Separate fiber tufts between fingers to assess strength, uniformity, and cohesive quality of fibers.
Customer Service/Production
Dutchway Dry Cleaners - Moline, IL
September 2006 to February 2010
Moline, IL
Data entry, customer service, spot cleaning of customers clothes.Drive thru service as well as inbound customer service.Cash receipts and nightly drops.mult-tasked skills used on job site. Used software tools including: Office 97 and windows. Printer and e-mail. Spoke with customers by phone and in person. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Collected deposits or payments. Arranged for billing. Responded to customer inquiries. Maintained effective working relationships with customers and sales personnel. Maintained a positive and professional phone demeanor.
Various Positions
Sedona Staffing - Moline, IL
May 2003 to October 2005
Warehouse duties: line work, hard floor jack, production, inbound and outbound package, cleaning and inventory Operated washers, dry cleaners, dryers. Tended washing and drying machines. Received and marked articles for laundry or dry cleaning with identifying information. Sorted and counted articles removed from dryers. Folded laundered items. Determined the needed volume of detergent, water, bleach, starch, additives, dye, softener. Finished laundered items by pressing, steaming. Crew Member
Taco bell - Davenport, IA
January 2005 to April 2005
Clean and prep foods, customer service, handle cash & cash receipts, kitchen tools, deep fryer and use the machine to prep foods Prepared food. Served food. Took customer payments. Used a cash register. Processed payments made with credit and debit cards. Used basic math to add up bill. Accurately recorded customer orders. Cleaned and tidied eating areas. Served customers in a low-cost, fast-service dining environment. Prepared cold drinks from drink dispenser. Filled takeout bags with the correct items. Provided strong, friendly customer service.
Cashier/Customer Service
AMOCO - Davenport, IA
May 2001 to May 2001
3rd shift customer service. Cleaning area and outside lot. Stocking, and inventory for store. Morning deposit and drops. Handled receipts in store. Received orders for merchandise or services. Greeted customers. Talked about merchandise. Computed charges. Received telephone orders. Obtained proper credentials from customers. Kept records of all transactions. Used computer to enter data. Helped customers move through the queue in a timely manner. Used industry tools such as barcode scanners, cash registers, computers, digital cameras, security cameras, still cameras. Used database software. Education
oshoa certified forklift operator
Tech College - Davenport, IA
November 2005 to November 2005
Associate in Science Informational Studies
Scott comunity college - Davenport, IA
September 1998 to June 2005
Associate in Information data processing
Scott Community College - Davenport, IA
August 1995 to April 1997
High school or equivalent in general
Davenport High School - Davenport, IA
August 1987 to June 1990
GED
NORTH HS
1990
Skills
• Windows 95,word, excel (3 years)
• sit down forklift operator, oshoa certified thru Scott community college
• Basic Math
• Cleaning Experience
• Custodial Experience
• Food Preparation
• Food Production
• Laundry
• Shipping & Receiving
• Math
• Kitchen Experience
• Packaging
• Commercial Cleaning
• Commercial Cleaning
• Cooking
• Kitchen Experience
• Packaging
• Order Picking (3 years)
• Meal Preparation
• Food Safety
• Merchandising
• Microsoft Office
• Pallet Jack
• Warehouse Experience
• Machining
• Caregiving
• English
• POS
• Maintenance
• Home Care
• Freight Experience
• Quality Control
• Materials Handling
• Retail Sales
• Computer Skills
• Load & Unload
• Order Picker
• Forklift
• Customer service
• Delivery Driver Experience
• Logistics
• Commercial Driving
Languages
• English, Spanish - Fluent
Certifications and Licenses
Osho certified forklift operator
November 2005 to Present
Courses at Scott community College completed certification of osha certified forklift driver's license
Assessments
Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Basic Maintenance and Repair — Familiar
November 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Familiar
Workplace English — Highly Proficient
November 2019
Understanding spoken and written English in work situations. Full results: Highly Proficient
Retail Skills: Shelf Stocking — Completed
January 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Completed
Mechanical Skills: Monitoring — Completed
November 2019
Monitoring machine indicators to determine appropriate functioning. Full results: Completed
Work Style: Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work Motivation — Expert
June 2020
Level of motivation and discipline applied toward work Full results: Expert
Following Directions — Highly Proficient
June 2020
Following multi-step instructions.
Full results: Highly Proficient
Construction Safety — Highly Proficient
November 2020
Using safe practices while on a construction site
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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