Project Manager Customer Service

JOANN (JODI) COOPER

PROJECT MANAGER

Greeley, US 80634 970-***-**** adyq80@r.postjobfree.com WWW: Bold Profile Resourceful Project Manager with 12 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Projects Manager, 04/2011 - Current

Walmart – Bentonville, AR

Met project deadlines without sacrificing build quality or workplace safety. Identified plans and resources required to meet project goals and objectives. Developed and implemented strategic project plans to meet business objectives. Monitored project performance to identify areas of improvement and make adjustments. Provided detailed project status updates to stakeholders and executive management. Coordinated with cross-functional teams to resolve project issues and mitigate risks.. Prepared and submitted project invoices for review and approval. Planned, designed, and scheduled phases for large projects. Coordinated material procurement and required services for projects within budget requirements. Tracked project and team member performance closely to quickly intervene in mistakes or delays. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Recruited and oversaw personnel to achieve performance and quality targets. Verified quality of deliverables and conformance to specifications before submitting to clients. Provided training and support to new associates to help provide high-quality customer service. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Supervised shipping and receiving, distribution and workplace safety. PROFESSIONAL SUMMARY

WORK HISTORY

Accounting And Business Management

Aims Community College - Greeley, CO

Business

University of Phoenix - Tempe, AZ

High School Diploma: 05/1988

Greeley West High School - Greeley, CO

Conflict Management

Project Planning

Project Management

Staff Training

Team Bonding

Performance Evaluations

Microsoft Office Suite

Installation Scheduling

Workforce Scheduling

Workflow Planning

EDUCATION

SKILLS

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