Data Entry Customer Service

Nicole Hall

DeSoto, TX *****

************@*****.***

+1-214-***-****

Dependable motivated 20yrs. experience professional who works well independently or as a part of a team. Looking to obtain a position that will utilize the knowledge, skill, and abilities that I possess and I can advance in the company.

Confident individual with experience as a dispatcher and customer service rep. for professional companys. An energetic person with critical decision-making skills. Ready for the next step in a dispatch role in a high volume call center. Work Experience

Administrative Assistant/Dispatcher

Just In Time Transoprtation - Desoto, Tx

May 2012 to Present

· Perform routine office management duties, (answer phones, file doc. schedule meetings ect.)

· Scheduled loads and dispatcher drivers

· Assist in payroll

· Negotiate rates

· Work closely with customer to effectively resovle any issues and complaints Bank Teller

Wells Fargo - Dallas, TX

January 2022 to February 2023

• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts. Wearhouse Supervisor/Customer Service Rep

Walmart Wearhouse - Lancaster, Tx

January 2018 to May 2019

· Supervise wearhouse team

· Load and unload trucks

· Organize freight in wearhouse for shipping

· Assist customers with invoices, payment request, expense reimbursements while ensuring compliance with policies and qualiy service

· Greet customers professionaly and courteously to maintain a welcoming atmosphere Home Health Aide

Sure Home Health Service - Dallas, Tx

April 2008 to February 2012

· Delivered assistance to elderly clients in daily activities including bathing, dressing, and transfer to and from bed and bathroom

· Followed nutritional plans to prepare meals

· Assisted with general household activites, such as cleaning, grocery shopping and laundry

· Maintained records of patient care, condition, and progress and report to the supervisor or case manager Administrative Assist/ Lead Janitor

Christopher Janitoral Service - Dallas, Tx

August 2000 to November 2008

· Performed general office duties, including answering multi-line phones routing telephone call to the appropriate staff

· Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

· Managed accounts payable and receivable for the office

· Interacted with vendors, contractors and professional service personnel to receive orders, direct activities and communicate instruction

· Supervised six employees in daily operations, performance and perventive maintenance and safety in cleaning the facility

Dental Assistant/ Front Office

The Dental Place - Grand Prairie, Tx

September 2005 to April 2008

· Assisted patients in completing all necessary forms and documents

· Scheduled, rescheduled and handled cancelled appointments for new and existing customer

· Maintained and manager patient records in compliance with security regulations

· Sanitized trays, instruments and surfaces for a clean office setting and to pervent risk of infection

· Explained treatment procedures and instructed patients on home care guidelines

· Prepared claim forms for dental insurance

Bank Teller

Comerica Bank - Dallas, Tx

January 2001 to July 2005

· Assisted customers with setting up and closing accounts, completing loan applications and signing up new service

· Promoted products or services to each customer to consistently achieve targets and remained poised even with irate individuals

· Built and strengthened customer relationship by leveraging excellent interpersonal and communication skills

· Accessed computerized financial information to answer questions related to specific accounts

· Greet customers and offered dedicated service during the process of cashing, deposits, withdrawals and other transaction

Data Entry Clerk

Transamerica Insurance - Dallas, Tx

October 1997 to February 1999

· Provided clerical support to employees by data entry, document management, scanning and overseeing operation of office equipment

· Maintained composure in stressful situations and continued to provide helpful and kind guest service for fantastic customer satisfaction

· Entered client information numerical into database quickly using 10-key pad and with minimal errors

· Completed numerous projects and work assignments ahead of tight deadlines

· Reviewed and updated client correspondence files and database information to maintain accurate records

Education

ATI Career Training Center - Dallas, Tx, US

2007 to 2008

Diploma

Justin F Kimball High School - Dallas, TX

1994 to 1997

Skills

• Dental Receptionist

• Multi-line Phone Systems

• Document Management

• 10 Key Data Entry

• Office Management

• Guest Services

• Senior Care

• Caregiving

• Insurance Verification

• Laboratory Experience

• Clerical Experience

• Data Entry

• Accounts Receivable

• Medical Scheduling

• Home Care

• Microsoft Word

• Phone Etiquette

• Freight Experience

• Commercial Cleaning

• Meal Preparation

Certifications and Licenses

CPR Certification

Registered Dental Assistant

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