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Customer Service Data Analyst

Location:
Oak Brook, IL, 60523
Salary:
76,000 yr
Posted:
August 06, 2023

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Resume:

LOUIS

LUTCHER

IT Support Consultant

DETAILS

ADDRESS

Broadview, Illinois

PHONE

708-***-****

EMAIL

adyq3x@r.postjobfree.com

SKILLS

Computer Networking

Microsoft Office

Adaptability

Communication Skills

Customer Service

PROFILE

Innovative Technician with a proven track record of identifying performance issues and making updates to achieve optimal performance. Familiar and adept with implementation methodologies, while offering continuous guidance and mentorship on best practices and providing constructive feedback. Oak Brook, IL

EMPLOYMENT HISTORY

Data Analyst, Ferrara Candy

Feb 2021 — Current

Serves as key point of contact for all demand planning systems,responsible for forecasting system training and reporting within the Demand planning module. Develop,utilize and maintain statistical tools and data testing using SQL scripts. Production of performance reports to implement changes for improved reporting in primary forecasting system software. Recognized as an APO super user. Chicago, IL

IT Administrator, Mauser Packing Solutions

Mar 2019 — Jan 2021

Conducted routine performance evaluations on software projects to create progress reports and provide technical support to management. Coordinated with other IT teams to develop a successful implementation strategy to efficiently transition the organization from People Soft and Workday HCM to UKG system.

HRIT Consultant, On Point Payroll Solutions Broadview, IL Jan 2015 — Apr 2018

Authored business reports to ensure compliance with state and federal regulatory payroll requirements- e.g. Wage & Hour Division, FLSA, Social Security Administration, IRS, Federal, and State Garnishment Laws. Oversaw project implementation methodologies and project management activities related to several software suites including Workday Payroll/HCM, People Soft, ADP, and UltiPro. Interim HRIT Specialist, Dentons

Apr 2018 — Mar 2019

Oversight and maintenance of the Workday HCM HR/Benefits/Payroll system, providing analytical and technical, design development solutions, to streamline business processes and system functionality. Evaluated the consistency and importance of business data reports to determine the optimal course of action. Forest Park, IL

EDUCATION

Associates in Applied Science, DeVry

Institute of Technology

Naperville, IL

CERTIFICATION

Network Essentials, DeVry Institute of

Technology

SOFTWARE EXPERIENCE

SQL,Oracle Cloud HCM, Workday HCM, Ultimate Software (Ulti Pro), UKG, Kronos, ADP (Vantage, Enterprise, HR/B), Cognos, Business Intelligence, Share Point, People Soft, iCIMS, Prime Point, Spyder, Anaconda Navigator, Python, Linux, Arduino, Ubuntu, AWS, Visio Professional, Word, Excel, Microsoft Azure, SNORT, Cisco Packet Tracer, NMAP-ZENMAP GUI, Virtualization Software (VMware, Hyper-V), Infrastructure Security, Wired Optical and Wireless Communications, Technology and Information Systems, Programming, Operating systems, Digital Services, Information Technology and Networking I & II, Information, Systems Security, Cloud Computing and Data Management



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