Community Based One Stop

V E R A L O U I S E S M I T H

707-***-**** · *********@*****.***

Engaging Workforce Services Professional with high level of interpersonal, communication, and analysis skills that transition easily into new roles and responsibilities. 10+ years’ experience in establishing relationships with county and community-based agencies, faith-based groups, and organizations in the broader community to enhance customer outcomes. Skilled in offering support to general and specialized population groups.

Professional Achievements:

Team Lead providing oversight and fidelity of One Stop Services of America’s Job Center of California.

Fulfilled the leadership role in coordinating 501(c)3 training that led to establishing a Veterans’ non-profit agency in Solano County to aid in providing supportive services.

Researched and developed agency’s job readiness workshop for active-duty military members transitioning into civilian life.

Led workshop facilitation and conducted basic skills assessment testing in math and English.

Work History:

Published Author Entrepreneur, Los Angeles, CA 2004-Present

Eligibility Specialist II Workforce Development Board of Solano County, Fairfield, CA 2006-2021

Made oral presentations; responded to program or project related complaints or requests for information; prepared on-going reports to substantiate continued federal funding; conducted basic skills assessment testing and workshop facilitation; provided One Stop oversight.

Worked with clients one-on-one to improve basic skills test scores. Completed necessary client paperwork that ensured compliance with federal, state, and county program laws and regulations.

Analyzed, evaluated, and assisted in making recommendations related to the effectiveness of on-going programs and services to increase utilization of in-house services; identified system and process enhancements that fostered customer and client encouragement and program engagement.

Effectively worked with the homeless, unemployed, underemployed, disadvantaged ethnic and cultural groups and special interest groups to promote community services programs that lessened barriers to personal and career growth.

Collaborated with in-house staff and community-based agencies to make appropriate referrals to enhance individual outcomes for customers and clients.

Researched and wrote program platforms to help military veterans successfully transition into civilian life, and the homeless and/or unemployed to end the cycle of homelessness or to improve career status.

Established and maintained harmonious relationships with agency partners and the broader community which resulted in collaborative efforts to better community relations.

Formal Education and Specialized Training

- Bachelor of Science, Psychology (Summa Cum Laude)

- Associate in Arts, Psychology (Highest Honors)

- CBEST Certification (California Basic Educational Skills Testing)

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