John Billo

Tel: 320-***-****· E-mail: adyq2y@r.postjobfree.com

Summary: Experienced Technical Support and Customer Care professional with expertise in SaaS orders, procurement, component sourcing, PCB manufacturing, and hardware/software troubleshooting. Advanced computer user with skills in network setup, computer kitting, CNC, 3d printing.

Experience:

MacroFab Technical Support + Customer Care June 2022 – Present

Assist customers with self-service orders via web SaaS.

Assist customers with procurement and source components for customers.

Advise customers on PCB manufacturing capabilities.

Assist customers with RMA.

Utilize Jira, Confluence, Hubspot, and Salesforce.

All Points Logistics Stennis Space Center, MS Computer Equipment Operator May 2021 – March 2022

Imaged computers and performed initial setup.

Troubleshot hardware and software issues.

Log all information into CRM.

Duties for DOD and NASA

NetVPro 203 Cooper Ave N #161 St. Cloud, MN Help Desk Nov 2020 – May 2021

Assisted with set up, troubleshooting, and routine maintenance of company hardware and software on-site and for remote users via phone and other support resources.

Imaged, shipped, and repaired computers, NUCs, and servers.

Conducted end-user training.

Maintained customer rapport by listening to and resolving concerns and answering questions.

DISH Network 7958 Century Blvd Chanhassen, MN Install Technician August 2020 – Nov 2020

Installed DISH satellite equipment and troubleshooted service.

Transcom WorldWide Hälsingegatan 40, 15th floor PO Box 45033, SE-104 30 Stockholm, Sweden Technical Advisor January 2019 – April 2019

Assisted end-users with technical troubleshooting.

Aero42 – State Farm – IBM 600 35th Ave Moline, IL 61265 IT Installer March 2016 – May 2016

Travelled to multiple State Farm Agencies to roll out new equipment for clients.

Setup, troubleshooted, and instructed clients on operation of computer equipment and programs.

Remotely set up via web and phone system.

MJB Engineering 2047 30th St S St. Cloud, MN Engineering Assistant June 2008 to 2018

Assisted in the development of software and hardware prototypes for multiple engineering projects.

Coded basic software and data elements, assisted in hardware creation and setup, and operated computer and CNC mill controls.

Provided general technical support to engineering staff.

Special Skills, Volunteerism, Interests:

Advanced computer user (Windows, Linux, network setup, Jira, Confluence, Hubspot, Salesforce, ServiceNow, Aetera, Auvik, Vms, scripting).

Advanced Microsoft Office user.

Experience in hardware prototyping, 3d printing, and CNC lathe and mill operation