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Customer Service Quality Control

Location:
Commack, NY
Posted:
August 06, 2023

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Resume:

Michael Guercio

adyq1w@r.postjobfree.com

Cell: 516-***-****

PROFILE

Entrepreneur in the food industry with over 25 years of business experience, focused on high quality food and service. Started a new profitable business with steady growth and helped to build a flourishing community. Strengths include success in advertising and promotion in the restaurant business and excellent communication skills while working with and supervising a culturally diverse work force.

EXPERIENCE

Owner/Operator, Peppino Enterprises LLC, West Islip, NY: 2012 - Present Responsible for day to day operations, including profit management, inventory management, banking, payroll, hiring and training, manager training, scheduling, quality control, repair and maintenance. Partnered with delivery service apps including Grubhub, Doordash, Ubereats and Slice ensuring an increase in sales.

Co-Owner/Operator, VI Pizza, Bayside, NY: 2008 - 2012 Responsible for day to day operations, including scheduling, inventory management, employee hiring and training, quality control of all foods, advertising, kitchen equipment management. Responsible for food cost and ordering. Responsible for all front end customer service and ensuring we are a positive addition to our surrounding community. Co-Owner/Operator, Gigi’s Pizzeria, New Hyde Park, NY: 2005 - 2008 Responsible for daily operations, including food quality and counter appearance. Responsible for scheduling, inventory, ordering and food costs. Club Lacrosse Coach, Deer Park, NY: 2020 - Present Coached for an elite youth travel lacrosse team. Placed emphasis on sportsmanship and character building within a team framework. Planned, organized and ran lacrosse tournaments. Responded to high stress situations, injuries, or problems with parents. Soccer Coach, Volunteer, Hauppauge, NY: 2015 - Present Developed a soccer practice for boys and girls. Developed their soccer skills such as dribbling, shooting, passing and teamwork. Supervised practices and games, ensuring safety at all times. Developed positive relationships between the players, parents and the community. Lacrosse Coach, Volunteer, Hauppauge, NY: 2015 - Present Designed a lacrosse practice for boys and girls that kept them interested. Developed their lacrosse skills such as catching/throwing, shooting and passing. Enforced discipline both on and off the field. Acted as a positive role model for team participants and in the community. SKILLS

Extremely personable and excellent customer service. Advertising, banking, budget, content, delivery, hiring, inventory management, payroll, pricing, profit and loss, quality control, sales, scheduling, tables, vendor management. Youth sports coach.



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