Customer Service Behavioral Health

JANVI PATEL

Health Administrator

845-***-**** *****************@*****.*** Canton, MI 48187

Compassionate professional with an extensive background providing quality care in mental health facilities. Proven ability to build strong relationships with individuals of diverse backgrounds, offering non-judgmental support. Adept at leveraging therapeutic approaches to reduce symptoms of mental illness and maximize client well-being. Dedicated to promoting a safe and therapeutic environment for clients. Dynamic individual with years of experience providing exceptional patient care in acute and long-term care settings. Adept at responding to patient needs, compiling patient data, and ensuring compliance with all healthcare regulations.

Experience

Behavioral Health Technician

CENTRIAHEALTHCARE, Farmington, MI

May 2019 - Present

Implemented evidence-based practices such as Cognitive Behavioral Therapy when working with clients.

Encouraged healthy lifestyle choices by providing nutrition counseling and physical activity guidance to clients.

Provided crisis intervention services to clients experiencing behavioral health crises.

Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.

Assisted in the development of individualized service plans for clients based on their needs and preferences.

Intake Coordinator

KYYBA, Farmington, MICHIGAN

January 2017 - May 2019

Determined patient eligibility by reviewing patient documentation for completeness and accuracy.

Developed and maintained positive working relationships with patients, staff, medical providers, and outside agencies.

Evaluated effectiveness of current systems used during the intake process making recommendations for improvement where necessary.

Supported collaboration between internal departments and external organizations regarding client care plans.

Monitored changes in regulations and standards related to patient intake processes ensuring compliance at all times.

Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.

Education

Master In Health Administration

Saint Joseph's University, Philadelphia

December 2022

Bachelor Of Science (B.S.) In Kinesiology

Wayne State University, Detroit, MI, US

May 2020

Associate In Science (A.S.) In Associate In Science

Schoolcraft College, Livonia MI

June 2018

Languages

Hindi

Fluent

Gujarati

Fluent

Skills

Sustainable Systems, Records Management, Excellent Customer Service Skills, Continuous Quality Improvement (CQI), Charting and Clinical Documentation, Group Facilitation, Health Plan Benefits, Activity Monitoring, Menu Planning, Team Meetings.

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