Customer Service Assistant Manager

Daniel Bonnell

**** ***** ***** ***

Vincent Ohio 45784

***@********.***

Home: 304-***-*****

Cell: 304-***-****

Dedicated customer service with 35+ years of experience in Grocery Store retail and Utility service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

The Arc of the MOV

Assistant to Director of the Arc Sept 2021 to present

Doing what ever needed to do around the Arc, assisting the Director of

the Arc.

Wal Mart

Customer Service Supervisor 2013 to 2015

Assisting cashiers and customers with various needs, also returns.

Walmart 2011 to 2013

Cashier

Assisting customer needs in a fast and professional way

Landlord 2008 to Current

Owner

Maintaining and determine renters needs, plus collecting rent

Disability 2007 to Current

Charter Communications – Parkersburg, WV 2004 to 2006

Broadband Specialist

Customer Service Representative,

Determining the best service for the customer at the cost and needs

Peoples Bank = Marietta, OH 1999 to 2004

IT Operations

Maintaining the mainframe, making reports for departments as needed

Tan-A-Lot 1986 to 1996

Owner

Maintaining a happy customers and employees, deposits of cash and inventory

Prudential Real-estate 1994 to 1996

Realtor

Research to find the place for my client to call home

Alltel Communications – Parkersburg, WV 1996 to 1999

Customer Service

Finding the best service and phone for my customer, answering questions about billing, Managed the kiosk at the mall, Doing scheduling and deposits

Belpre IGA. — Belpre, OH 1976 to 1996

Assistant Manager,

Previous Positions: Carry out, Cashier, Department Manager, Assistant Manager,

Managing employees, deposits and inventory control

Education and Training

Washington State Collage 1990 to 1994

Earned 28 credits; concentration in business and computer studies, 3.0 grade average, Degree in computer Science.

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.

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