ROBSON

MKANDAWIRE

SECURITY TECHNICIAN

PROFILE

Solid knowledge in information

system and communication network

maintenance, installation,

troubleshooting, administrative

support, and user management.

Highly effective team player, with

proven success in quality control,

customer service, technical support,

and operations analysis.

CONTACT

PHONE:

512-***-****

EMAIL:

adyq06@r.postjobfree.com

HOBBIES

Reading

Poetry

Travelling

Sports

Latest Technology

ADT COMMERCIAL

Commercial Service Technician 11-22 -2021-date

Position Summary:

The basic function is to perform routine and emergency service calls. Troubleshoots, replace and/or repairs malfunctioning or inoperative equipment.

Duties And Responsibilities:

• Design, install, service and maintain CCTV, Access Control, intrusion and networking devices.

• Troubleshoot and repair DVR/NVR’s, camera bridges, switches and servers as well as cameras.

• Perform routine and emergency service calls. Troubleshoot, replace, and/or repair malfunctioning or inoperative equipment.

• Provide reliable, high quality customer support.

• Provide customer instruction on system operation and functionality.

• Perform system testing and signal verification.

• Maintain the necessary truck stock/inventory (equipment and tools).

• Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.

• Ensure the progress and completion of assigned tasks.

• Provide documentation of service and hours worked.

• Complete and submits all required task-related activities, productivity, and other documentation in a timely manner.

• Run Cat5/6 and analog wire for CCTV

• Complete other projects, as assigned.

ADVANNOTECH INTEGRATED TECH SOLUTIONS

Technical Services Manager 1-03-2020 – 7-26-2021

Position Summary:

Managed the Technical Services Division that consisted of 3 field technicians.

Duties And Responsibilities:

• CCTV, Artificial Int eligent Installa tion, Configuration and Support.

• Biometric Access Control, Intrusion dete ction Configuration and Support.

• Develop and implement strategic and tactical management issues.

• Execute new technical integrations to support related activities.

• Maintain and manage technical product support.

• Develop and implement efficient instrument integrations.

• Resolve and respond to customer issues and inquiries.

• Train, guide and mentor technical staff in their day-to-day functions.

• Assist and support technicians in executing projects. JEMSTAR NETWORKS

Business owner – Self Employed 2014-2019

Position Summary:

Oversaw the daily operations of the business. Performed office and management duties. Performed all tasks from obtaining clients, managing Managed marketing, bookkeeping, payroll, and advertising functions to installation, service and support.

Duties And Responsibilities

• Monitoring daily operations, including server hardware, software, and operating systems.

• Coordinating technology installations, upgrades, and maintenance.

• Selecting and purchasing new and replacement hardware and software, when necessary.

• Testing, troubleshooting, and modifying information systems so that they operate effectively.

• Generating performance reports for operating systems.

• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.

• Evaluate technology risks in order to develop a network disaster recovery plan and backup procedure.

• Remaining up to date with advances in technology and industry best practices.

ACCSYS

Time & Attendance Service Technician 4-4-2013 – 10-3-2014 Position Summary:

Installation, configuration and support of biometric access control devices

Duties And Responsibilities

• Biometric access Control Installation & Support

• Time & attendance hardware support

• Time & attendance software support

• Remote fault finding and diagnostics

• Remote software & hardware support

• Onsite hardware & software support

• HR and payrole software technician

• New business sales

INTROSTAT NETWORKING SOLUTIONS

Networking Solutions Consultant - 9-14-2009 to 11-20-2011 Position Summary:

Establish and maintain contact with clients to determine what software or product best suits their needs. Collaborate with the sales team to develop goals and strategies and solutions.

Duties And Responsibilities

• IT network design

• Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.

• Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.

• Train both in-office staff and potential clients on products used IT LAB LONDON

IT Support Engineer 1-15-07 to 7-17-08

Position Summary:

Providing tier 3 IT desktop support. Diagnose software, networking, or hardware issues. Providing technical support on-site or via remote- access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems.

Duties And Responsibilities

• Providing third line support and customer service to 300+ companies in London

• Support case logging, identifying critical cases and escalating when necessary.

• Remote diagnosis and flagging cases that require onsite engineers.

Tasks included fault finding and maintenance of;

• Small business server 2003/ Windows server 2003

• Active Directory/Exchange server 2003

• Windows XP pro/ Windows Vista/ office 2003/ office 2007

• Symantec corporate edition Antivirus

• ADSL setup and fault finding

• Minor MacOSX support

• Presenting ITLAB security practice through WebEx online meetings

• Monthly training to new staff members on Software and information security.

SKILLS

Operating Systems:

Dos, All Windows Versions Server 2000/2003/2012/2016 Mac OS 10. Windows Phone 7/8/10. Android. IPhone OS.

Software:

MS Office 2003/2010/2013/2016/365 Lotus Notes. Windows Remote Assistance. Team Viewer. Anydesk. Radmin. Heat Call Logging System. ITSM Call logging software, Active Directory. SCCM. SAP GUI. Bitlocker. CA call logging system. Norton Symantec, Trendmicro, MacAfee, Avast, Kaspersky Antivirus software. MS Exchange. Shoretel Networking:

Wireless Network protocols, Network Cable Crimping. Networking access points. Router Configuration. Networking Hardware, TCP/IP. ADSL Router configuration. Firewall configuration. HP Certified

Inroduction to HP Procurve Networking - Network Technology Basics Network Components - HP Procurve Switches

HP Procurve Switch Accessories

HP Procurve Optimized WLAN Architecture Products

HP Procurve Wireless Products - Network Management Procurve Data Center Management - Procurve Security Solutions Procurve Services & Support - List and describe important Procurve Selling tools - Selling HP Procurve Networking Solutions Duxbury Networking

3 Layer of OSI Model Cabling – Topologies - IEEE 802.3 Ethernet 10/100/1000 - Network Components

Area Networks - Internet Protocols

Network Troubleshooting Commands

Network Elements - Lab Work

TERTIARY EDUCATION AND CERTIFICATIONS

Duxbury Networking - Certified

Duxbury Certified Networking Associate Duxbury Networking 2010 HP Learning Center - 2009 Certified

HP Certified Accredited Sales Professional

Procurve Networking

HP Networking 101 HP Learning centre 2009 Certified ADI Global Distribution 2011 Certified

Closed Circuit Television101 Training

Closed Circuit Television102 Advanced Training

Access Control 101 ADI Global Distribution 2011 Certified MCSE IT Lab - London Course completed

Damelin Computer Training Centre

MCSD Visual Basics (Programming for Windows)

MCSD.NET Course completed

SECONDARY EDUCATION

High School :

Trinity Church of England High School, Manchester UK High School :

Sandringham High School Johannesburg SA

Year : 1997 – 2000

Subjects :

: English (1st Language) - French (2nd Language)

: Mathematics - Science

: Geography - Business Economics – Art

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