Customer Service Relations
Resume:
B
Takieya
Branch
Kkieyabranch@yahoo.c
om
Chicago, IL 60649
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Problem-Solving Abilities
Efficient and Detail-Oriented
Customer Relations
Issue and Complaint Resolution
Call Documentation
Transaction Processing
EXPERIENCE
Cashier
Chicago, IL
McDonald's Restaurant/ Mar 2020 to Current
Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.
Scanned merchandise using point-of-sale system for accurate purchase totals. Customer Service Associate
Chicago, IL
CVS Pharmacy/ Mar 2010 to Sep 2013
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Operated multi-line phone system and online messaging system to communicate with customers.
Front Line Worker
Chicago, IL
AAM DILIGENT LLC/
Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
Monitored inventory levels and documented replenishment requirements. Complied with company service standards and adhered to inventory and cash control procedures.
Maintained professional demeanor during interactions with customers and co-workers.
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