ANA PAULA MERCADANTE FULLER West Palm Beach, FL **415 • 561-***-****

adypws@r.postjobfree.com

Dedicated, resilient professional with 10+ years of Sales, Logistics, Administrative, and Customer Service experience in the retail and industrial segments leading the elaboration of commercial proposals, developing new business opportunities, and providing attentive, positive customer service. Excellent communication, interpersonal, negotiation, time management, multitasking, and organizational skills. Proficiency in Salesforce, Microsoft Office (Word, Excel, PowerPoint) and Microsiga. Certified Accounting Assistant. Fluent in: English, Portuguese. Work Proficiency: Spanish. EDUCATION & CERTIFICATIONS

Certificate in Human Resources Management – Florida Atlantic University – USA 2023

Master of Business Administration (MBA) – Universidade Cruzeiro do Sul - campus CEUNSP – Brazil 2020

Commercial Management Technologist – Universidade Cruzeiro do Sul – Brazil 2018

Technician of Logistics – ETEC Martinho de Ciero Centro Paula Souza – Brazil 2015 PROFESSIONAL EXPERIENCE

Security 101 – HR Coordinator/Recruiter 06/2022-current

Post open positions on LinkedIn, Indeed, ZipRecruiter.

Recruitment, selection, and interviewing process.

Maintain appointments and meetings scheduled.

Pre-employment documentation and paperwork. (Background check, MVR, drug test, E-verify and intern procedures).

Onboarding and Offboarding.

Assist in creating, filing, printing, and maintaining employee files.

Working in HR employee projects.

Assist in organizing events for employees.

Security 101 – Administrative Assistant

Data Entry, Accounts Payables/Receivables using QuickBooks

Worked in special projects with different departments (Accounting, Marketing, I.T), company activities and events.

Responsible for welcoming guests, receiving/sending packages, mail and order all the supplies for kitchen and Office. Au Pair Cultural Exchange Program – Palm Beach Gardens, FL – Au Pair 11/2019 – 11/2021

Developed professionally and personally by working with children in a different country and culture.

Improved communication skills and English-speaking fluency.

Learned how to resolve difficult situations and adapt to new environments. I.F.C. Indústria e Comércio de Condutores – Brazil – Sales Representative 06/2018 – 10/2019

Provided best-in-class service to a portfolio of customers and contributed to the generation of between R$30,000,000 and $50,000,000 in annual sales revenue.

Followed up with the logistics team on deliveries to ensure the timely delivery of customer orders.

Contacted customers post-sales to collect feedback and resolve issues such as late deliveries, incorrect quantities, and product nonconformities.

Assisted management with scheduling, client communications, reporting, and travel arrangements.

Boosted sales revenue by contacting inactive customers and converting them into active customers.

Supported the marketing team with the planning of trade fairs and marketing actions. Bello Copo Descartáveis LTDA – Brazil – Sales Assistant 02/2018 – 05/2018

Called external clients to confirm orders and provide information about current and upcoming promotions.

Assisted field sales representatives by placing orders and handling delivery logistics with truck drivers and third-party shipping carriers.

Bravox S.A. – Brazil – Administrative Assistant 03/2013 – 09/2017

Managed the issuance, processing, and tracking of monthly sales invoices totaling up to R$6,000,000.

Communicated with customers, rapidly resolving after-sales issues by processing refunds, or re-sending ordered items, aiming to leverage client satisfaction and loyalty.

Participated in company events and worked closely with the project marketing team. Maria do Carmo Savioli Galdini EPP – Brazil – Sales Representative 10/2011 – 03/2013

Successfully achieved or exceeded monthly shoe sales target of $60,000 by implementing effective upselling and customer service techniques.

Led the management and optimization of in-store merchandising placement. Carla C. A. Silva de Carvalho Confecções ME – Brazil – Sales Assistant 12/2010 – 05/2011

Interfaced with customers daily to achieve individual monthly goal of $15,000 in clothing sales.

Supported sales operations and logistics to achieve the store’s overall sales goals.

Contact this candidate