Customer Service Representative

Maria Elena Villanueva

************@****.***

EDUCATION

Peruvian University of Lima Lima, Peru

Bachelor of Language Arts in Education 1982

Trinity College Dublin, Ireland

Post Graduate Course in Applied Linguistic and Language Teaching as a Second Language 1985-1986 WORK EXPERIENCE

Nevada Department of Health/Deloitte, Adecco, & TAD June 2020- present Contact Tracer

• Created contact and family cases with patient history and demographics using Cisco Jabber and Salesforce

• Conducted follow-ups on existing patient cases and advised to continue following the CDC and Department of Health guidelines that were issued via email or daily calls

• Maintained a 92% average adherence rate on inbound and outbound patient case calls using Softphone Miami Dade County Public Schools 1998- 2020

Temporary Teacher and Substitute Teacher

• Taught and motivated students to learn English as a second language

• Efficiently planned curriculum for students in elementary and middle school Preferred Medical Plan Summer 2014

Customer Service Representative

• Efficiently answered phones and transferred calls while managing client inquires

• Allocate customers to the top insurance medical plan

• Worked with Microsoft office products

Catholic Hospice 2010- 2013

Unit Secretary

• Executed admission, revocation, and transfer of patient

• Retrieve information for doctors and prepare census

• Arranged request for lab tests and medical supplies

• Managed phones, transferred calls, and transcribed company business to system efficiently with Microsoft office.

• Conducted monthly team meetings and efficiently coordinated schedule of nurses

• Used time management and customer service skills with patient families and outside businesses Dr. Bajuelo Dental Office Summer and Winter Breaks of 1992-1994 Dental Office Secretary

• Checking client insurance and evaluate treatment plans

• Filling client charts and monitored files before audit CERTIFICATIONS SKILLS

• ASTHO Making Contact: A Training for

COVID-19 Contact Tracers

• John Hopkins University COVID-19

• Contact Tracing Certification

• ACUE in Effective Teaching Practices

Languages

• Fully proficient in English

• Fully proficient in

Spanish

• Basic proficiency in

Italian and French

Software

• Fully proficient in

Windows

• Fully proficient at

Microsoft Office

Contact this candidate