LAURA MUNOZ

**** **** ****** ********, *.Y. *****

adypvw@r.postjobfree.com- 718-***-**** (cell)

Office Skills: Onboarding/Offboarding employees, Customer Service, Filing, Database Records Management, Reports and Complaint handling, Credit Department, Sales Department and Data Entry

Computer Skills: Word, Excel, IO, PowerPoint, Outlook, Tableau, Concur Education

South Shore High School (Brooklyn, N.Y.)

Middlesex County College (Edison, N.J.)

Professional Experience

Wells Fargo Home Mortgage (Brooklyn, N.Y.) Senior CSR 2/4/2013-6/13/2023

• Front Desk/Office manage

• Greeting Customers/Borrowers and set up appointments for HMCS

• Filing and copying

• Order office supplies/inventory for office, accounts payable, submit invoices, manage reports, Pipeline tracking report, Converge. Ophthalmology Associates of Bay Ridge (Brooklyn, N.Y.) 5/09-2/13

• Front desk receptionist with high volume environment

• Assisting Doctors with patients during procedures

• Filing and copying medical reports

• Using OCT and Auto Refraction machine to do testing on patients U.S. Balloon Mfg. Co. (Brooklyn, N.Y.) Sales Rep/Credit/Customer Service 6/95-5/09

• Excelled in requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues. Demonstrated knowledge in telephone and front desk reception with a high-volume environment. Resolve customer conflict and assisted in rebuilding client trust.

• Traveled with President of company to shows in other states to promote our merchandise for major key accounts, domestic and international.