Customer Service Administrative Assistant
Resume:
Theresa Huey
*******.******@*****.***
Professional Summary
Theresa is a committed and motivated administrative assistant with exceptional customer relations and decision-making skills and a strong work ethic. Professional demeanor and great at multitasking. Extensive experience.
working in a fast-paced office setting. Proven ability to work under pressure and remain focused during constant interruptions. Compassionate and hard-working team player with an unceasing ambition to provide quality care and treatment to clients. Professional demeanor and great at multitasking. A proven track record of providing administrative support to various departments.
Core Competencies
•
•Multiline Phone system
•Typing
•Document Filing
•Scheduling
•Decision making
•Problem-solving
•Microsoft Office Suite
•Google Suite
•Scheduling
•Meeting minutes and summaries
•Strong oral and written communication
•Professionalism and strong work ethic
•Teamwork and collaboration
•Communication skills
•Project management
•Filing and Documentation
•Phone Etiquette
•Interpersonal communication
•Expense reports
Education
•Associate degree from Key business college - Silver Spring, MD (1986)
Professional Experience
Holland Transportation - Columbus, OH
Administration/Customer Service
9/2016 - 7/2023
•Answered multi-line phone, and email communications, and constant contact with customers, (both phone and email) for scheduling appointments.
•Data entry of appointment schedules and other duties as assigned.
•Managed large amounts of incoming phone calls.
•Identified and assessed customers’ needs to achieve satisfaction.
•Built sustainable relationships and trust with customer accounts through open and interactive communication.
•Provided accurate, valid, and complete information by using the right methods/tools.
•Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure the resolution.
•Kept records of customer interactions, processed customer accounts, and filed documents.
•Followed communication procedures, guidelines, and policies.
•Coordinated with the transportation team regarding transportation planning and strategies.
•Reviewed customer requirements and suggested vehicle types and freight charges.
•Ensured compliance with the safety standards and transportation department SOPs.
•Handled any customer complaints and processed urgent ones to the Senior Management.
•Received customer requests and bookings.
•Planned daily transportation schedules.
•Performed administrative duties such as preparing and maintaining shipment documents, invoices, and logbook entries.
•Managed transportation budget and checking for newer/shorter routes.
•Assisted in training new recruits.
Pacer global logistics - Dublin, OH
Customer Service/Admin
12/1993 - 11/2016
•Handled office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.
•Provided real-time scheduling support by booking appointments and preventing conflicts.
•Made travel arrangements.
•Coordinated with the transportation team regarding transportation planning and strategies.
•Reviewed customer requirements and suggested vehicle types and freight charges.
•Ensured compliance with the safety standards and transportation department SOPs.
•Handled any customer complaints and processed urgent ones to the Senior Management.
•Received customer requests and bookings.
•Planned daily transportation schedules.
•Performed administrative duties such as preparing and maintaining shipment documents, invoices, and logbook entries.
•Managed transportation budget and checking for newer/shorter routes.
•Assisted in training new recruits.
•Screened phone calls and routed callers to the appropriate party.
•Used computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
•Maintained polite and professional communication via phone, e-mail, and mail.
•Anticipated the needs of others to ensure their seamless and positive experience.
United States Navy
Logistics and transportation
10/1982 - 9/1992
•Planned and oversaw project logistics.
•Administered the allocation, use, and maintenance of all resources.
•Assured that suppliers’ products (documentation)meet the customer, project, and commercial requirements.
•Managed physical inventory for the project.
•Procured office supplies and stationery.
•Tracked and monitored the purchase and transport of logistical items ensuring senior management are kept updated regarding progress.
•Monitored maintenance and repair of all facilities.
•Worked in an efficient and timely manner, multi-tasking where necessary.
•Directly supported the collection of quotations as requested.
•Provided direct support as needed to field-based implementation needs.
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