Security Officer Customer Service
Resume:
Joyce Samson-Sitta
Mobile number: 078**-******, 074********
Email: adypr5@r.postjobfree.com
Personal Profile
A fully licenced and experienced Security Officer with experience of working in both corporate and event security. Is enthusiastic, proactive, hardworking, reliable and trustworthy with excellent observation skills and capable of reacting to emergency situations in a calm and methodical manner. Has a can-do attitude, is well motivated and has strong interpersonal skills. Possesses over 5 years’ experience working in various Security roles and a current SIA Badge. Works effectively in a team as well as on own initiative to achieve desired targets and meet deadlines. Polite, friendly and approachable with excellent communication skills which enable her to offer excellent customer service to people at all levels ensuring Equal Opportunity. A quick learner who is flexible in her approach to work and can learn new skills quickly to adapt to change. Currently looking for work as a Security officer
Key Skills
Current SIA Badge, Full clean UK driving licence with over 11 years’ experience.
CCTV, CSCS Card and Certified Door Supervisor SIA Licence
Patient and with a good sense of humour.
Reliable and flexible with excellent team working skills and the ability to use own initiative
Has the ability to work to health and safety guidelines, aware of health, safety and security issues, able to remain calm under pressure.
Is reliable and a good timekeeper with excellent organizational and time management skills.
Physically fit.
Computer literate in the programme of Microsoft Word with the ability to write reports plan projects with good analytic and planning skills.
Employment History
Ocs security Jan 2015- Present
event Security/Steward O hour Contract
Worked at various events including O2 – Greenwich, Wembley and KIA Oval . Assigned to various roles including, Rapid Response, Security officer and Event Steward, with duties including, body search and scanning, identification checks, ticket validation and conflict resolutions.
Wise security 2014-Present
event Security/Steward O hour Contract
Worked at various events including Millwall club. Fulham Football club, Tweeckham and Brighton American football club.
Assigned to various roles including, Rapid Response, Security officer and Event Steward, with duties including, body search and scanning, identification checks, ticket validation and conflict resolutions.
Interr Security July 2014-Present
Retail security officer O hour contract
Providing a visual deterrent, First Aid, store emergencies, suspicious customer behaviour and monitor store entrances and exit points are a few of the many duties that our Security Officers are assigned to. Customer service training is given to all Retail Security Officers as they often are the first point of call when entering a store.
Unemployed/Peckham job centre 2013-July 2014
Activity looking for work
TSR Security c/o AP Security
Events Security Officer May 2013 – 2013
Worked at various events including O2 – Greenwich, Trafalgar Square Brixton Academy and Royal Ascot. Assigned to various roles including, Rapid Response, Security officer and Event Steward, with duties including, body search and scanning, identification checks, ticket validation and conflict resolutions.
Worked effectively in teams ranging from 50 – 250 using radio communication, call signs and guard logs. Secured and maintained VIP areas and Royal Enclosures, with the disposition to deal with high profile customers.
Event Security Officer Oct 2012 - 2013
Events Security
Assigned to various roles including, Rapid Response, Security officer and Event Steward, with duties including, body search and scanning, identification checks, ticket validation and conflict resolutions.
Worked effectively in teams ranging from 50 – 250 using radio communication, call signs and guard logs. Secured and maintained VIP areas and Royal Enclosures, with the disposition to deal with high profile customers.
Full Time Carer Jul 2004 - Oct 2012
Registered Carer of a Family Member/full time
Health Care Assistant Jan 2002 – Apr 2004 Charterhouse, Southwark
Acted as a key worker for a number of service users, Responsible for supporting the clients from point of admission to the home and assisted them to settle in.
Assisted the service users in personal care including washing, bathing, dressing and toilet needs.
Health Care Assistant 1998 – 2002
Shad, Lambeth
Supported residents with daily personal care such as washing, dressing, toileting and feeding
Got to know individual clients and being aware of their special interests and social needs
Made physical observations and checking vital signs
Security Officer 1996-1998
Based on building site ensuring the premises were safe and secure at all times
Patrolling, securing and monitoring premises, making observations
Education and Training
Wise security LTD 2014-2015
STWERWADING AT SPECTATOR EVENTS NCFE LEVEL 2, CONTROL OF ENTRY, EXIT AND MOVEMENT OF SPECTATOR, MONITOR OF CROWDS AND RESPOND TO POTENTIALCROWD PROBLEMS SPECTATOR EVENTS
HOW TO REPOND INJURIES, ILLINESSES AND OTHER EMERGENCIES IN ACTIVE LEISURE
TSR Security Officer
TSR Security c/o AP Security TSR Security c/o AP Security 2013-2013
STWERWADING AT SPECTATOR EVENTS NCFE LEVEL 2, CONTROL OF ENTRY, EXIT AND MOVEMENT OF SPECTATOR, MONITOR OF CROWDS AND RESPOND TO POTENTIALCROWD PROBLEMS SPECTATOR EVENTS
HOW TO REPOND INJURIES, ILLINESSES AND OTHER EMERGENCIES IN ACTIVE LEISURE
Southwark Works 2013-2013
Health and safety at work CSCS
CSCS Card 2014-2019
Free 2 Learn 2013-2013
EDEXCEL QCF BTEC 2
Pearson safety [QCF] level 1 to 2, CCTV and Customer servicer
Person EDI level 2 CCTV Operations (public space Surveillance)
SIA licence for CCTV Operation 2013-2016
Customer service level
Newham College 2008 -2008
BIIAB Level 2 in Door Supervision
Physical intervention programme
Roles and Responsibilities
Conflict Management
National Certificate for Door Supervisor
SIA licence for door Supervisor currant
Southwark College
2004 -2007
IT Networking Diploma
Charterhouse- in -Southwark 2003-2004
Part completed NVQ 2 in Health and Social Care
Shad, Lambeth 2000 -2001
Moving and handling and Food Safety and Hygiene
Southwark College 1992-1993
Building Maintenance Course
Hobbies
Enjoy gardening, walking and dancing.
5 YEARS REFERENCES AVAILABLE ON REQUEST
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