Customer Service Representative

Tacarra Allen

*************@*****.*** 412-***-****

Penn Hills, Pa 15235

SUMMARY

Skilled Cleaning professional with 6 years of experience managing upkeep of commercial and health care facilities. Able to work long shifts independently and efficiently to carry out all types of routine cleaning needs.

Dedicated cleaning professional familiar with cleaning procedures for different spaces. Capable of managing trash disposal, floor and surface cleaning, bathroom servicing and supply restocking in a quick and accurate manner. Looking for a fast-paced position with i. Patient care offers over 10 years track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Personable and dedicated Customer Service Representative with extensive experience customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Specialty deep cleaning

Equipment safety

Routine cleaning plans

Hazardous chemicals management

Team training

Buffing and waxing

Report generation

Credit card payment processing

Materials transport

Promotional support

Inbound and Outbound Calling

Adaptive team player

Customer relations

Problem-solving abilities

EXPERIENCE

Customer Service Representative

Prc Pittsburgh, PA Sep 2019-Nov 2020

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction. Customer Service Representative

Clarks cleaning Pittsburgh Mar 2017-Oct 2020

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Commercial Cleaner

Franchise Owner Building Stars Pittsburgh, PA Aug 2017-Jun 2019 Provided deep cleaning services for areas in need of additional sanitation. Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.

Cleaned, sanitized and restocked bathrooms every month to keep facilities fresh. Washed and polished glass windows and doors to keep entryways clear and professional. Collected trash from receptacles and surfaces, discreetly removing items for disposal. Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Promoted building security, locking doors and checking electrical appliances for safety hazards. Kept business entrances clean, tidy and professional in appearance. Buffed tile floors using commercial floor buffers 90 days to maintain polished appearance. CNA

KANE REGIONAL GLENN HAZEL GLENN HAZEL, PA Apr 2016-Jan 2018 Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Responded to patient alarms and needs-assessment requests to identify course of treatment. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

CNA

KANE REGIONAL ROSS ROSS TOWNSHIP, PA Jan 2016-Apr 2016 Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Documented patient intake and dietary requirements and assisted with feeding. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Responded to patient alarms and needs-assessment requests to identify course of treatment. Consulted with nurses to develop patient care plans and evaluate treatment options. Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

Collected specimens, monitored vitals and maximized patient comfort. EDUCATION AND TRAINING

High School Diploma

TAYLOR ALLDERDICE SQUIRREL HILL May 1999

Some College (No Degree): Psychology

Ccac Pittsburgh, PA

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