Customer Service Data Entry

Dona Kuzara

**** ******** *****

South Lyon, Michigan 48165

Cell Phone: 248-***-****

Email: *****@*******.***

Looking to move forward with a quality company who will recognize my dedication and commitment to a successful work environment. Excellent interpersonal, organizational, problem solving, and decision- making abilities. Highly organized and detail oriented. Knowledge of all office equipment, MS Word, Excel, and Outlook. Quick and efficient learning of new programs. Reliable, professional, upbeat, and capable of multi-tasking with a high level of accuracy.

Experience 2014 – June 2023 BVA Oils Commerce Township, MI Buyer / AP Manage the procurement and sales of oils and packaging materials for our in-house blending facility, and multiple warehouses, or for direct shipment to the customer.

Tracking freight via truck, tank truck, railcar, or container. Manage multiple warehouses for stock of finished product, bottles, caps, and boxes to ensure availability when needed.

Assuring vendor SDS and C of A’s are current.

Creating an excel chart using multiple reports to assure I have all the required products available for the shop to manufacture our products as needed.

Meeting with vendors to discuss pricing, availability, and product reviews. Receiving for the shop and following up on damaged goods or back orders.

Matching up the invoice with purchase order, packing list and bill of lading and entering payables.

Follow through with discrepancies and filing.

Invoicing for the sales team.

Quickly resolving quality problems.

Updating multiple reports daily.

2007 – 2013 BVA Oils New Hudson, MI CSR / Buyer / AP / AR Communication with and entry of customer purchase orders. Updating the Production Schedule and securing the pickup and delivery. Creating all documents for US and International shipments.

Manage the procurement of all tank truck, railcar and container loads of base oils and expediting via phone, emails or websites. Matching vendor invoices to all purchase orders and receipts. Follow through with vendors on invoice discrepancies. Posting and filing once settled.

Entering customer invoices once the signed BOL was turned in. Mailing copies and filing the package. Posting commission to the respective salesmen.

1989 – 1993 Durr Industries Plymouth, MI Buyer

Buyer position for the electrical and equipment procurement for the auto industry paint shops and companies needing environmental control. 1981 – 1983 Durr Industries Plymouth, MI

Shop Timekeeper, Cost Control, and Purchasing Data Entry 2002 – 2006 Advantage Sales & Marketing, Wixom, MI Responsible for specific product resets on grocery shelves Ensure proper merchandise visibility, date checks and clean appearance. Assure new product on shelves at time of store arrival. Education

Graduated from Cody High School.

References – With Request