Customer Service Data Entry

Sarika Sah

**** ******* **, ******, ** *****

Phone number: 419-***-****

Email address: *******.*****@*****.***

Objective

Seeking a job position of bank administrator/teller where I can utilize my multi-tasking, problem-solving, organizational, administration, and communication skills to accomplish day-to-day functions of the bank efficiently and provide qualitative customer-service.

Summary of Skills:

More than 6 years of experience in providing administrative and financial services to customers and clients.

Strong knowledge of current banking systems and enhancing banking administration processes.

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.

Strong organizational and prioritization skills, and ability to handle multiple tasks simultaneously within tight deadlines.

Excellent mathematical, data entry, and IT skills with the ability to analyze, manipulate and interpret large spreadsheets and data sets.

Proficient in using MS Excel, Power Point, Outlook, Word.

Outstanding team player with ability to work independently in a fast-paced environment.

Strong written and verbal communication skills to build good relationships with customers, team members, and senior managers.

Excellent listening skills to follow instructions and respond to issues appropriately and ability to pay attention to every detail.

Ability to deliver high quality work in line with bank policies, and regulatory requirements.

Experience

Bank Administrator

Global IME Bank, Kathmandu, Nepal, Jul_2019 to Oct_2022

Performing day-to-day administrative tasks, including logging entries onto spreadsheets, updating customer database, and processing and filling customer paperwork.

Undertaking a range of customer-service duties, answering telephone calls, acting as a point of referral for customers' queries and complaints.

Assisting banking staff with handling customers' requests in a timely manner.

Increasing banking business by targeting and capturing prospective customers.

Building and maintaining good relationships and rapport with customers by using best banking practices.

Assisting the staff in selling banking products and services.

Identifying, and recommending methods for improving administration.

Maintaining a positive work environment and supporting banking staff to achieve common goals and objectives.

Performing all tasks in compliance with banking policies and procedures, and maintaining confidentiality of customer information.

Computer Lab Assistant, Nov_2017 to May_2019

Sharda University, India

Assisted students and faculty in using computer hardware and software.

Performed reports and statistics (with provided instructions) on program usage.

Kept track of students’ work and assignments for faculty.

Assisted in following proper procedures, answered questions, and attempted to resolve repetitive problems.

Conducted presentations on various software packages and applications.

Created lab packets and templates.

Submitted documentation on needed items to personnel in charge.

Financial Administrator

Mithila Laghubitta Bikas Bank, Dhalkewar, Nepal, Jun_2016 to Jul_2017

Assisted in departmental budget preparation, and projecting forecast.

Loan Disbursement, Capital Management, Fund Management record keeping, Internal Auditing.

Ensured completeness and accuracy of data entry, and stored customer information in the database.

Assisted in designing, implementing, and monitoring new programs to attract new customers, and prepare goals and objectives.

Contributed to the continuous improvement of processes and work-flows or the bank

Identified and escalated customer issues, and ensured their resolutions in a timely manner.

Performed other administrative duties such as filling, faxing, scanning, and indexing, scheduling meetings and appointments, documenting work flow procedures, and generating reports.

Educational qualification:

Master’s in business administration in Finance (2019), Sharda University, India

Bachelor’s in business administration (2016), Himalayan Whitehouse international college.

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