Desktop Support Sql Server
Resume:
Sunny Ighagbon
Chandler AZ, *5286
480-***-**** Mobile
*****.********@*******.***
SKILLS OVERVIEW
• Extensive desktop systems support, installation, configuration, and software support experience
• Possess MCSE: Microsoft Cloud Platform and Infrastructure Certification
• Proficient in the use of MS Office suites O365, 2013, 2010, 2007 and 2003, Windows operating systems, AutoCAD and ESRI products, Symantec NetBackup and Backup Exe. In-depth experience on Active Directory, Outlook Client, server hardware and networking. Working extensively with Cisco Unified Communications Manager.
• Experience with administration of software and hardware upgrades and day to day operational support.
• Ability to understand oral and written instructions relating to hardware and software installation.
• Working with baselines like Service Level Agreements and ITIL principles
• Knowledge of troubleshooting network connections and devices on Local Area Network and IT escalations when required
• Able to draw from experience and apply concepts to current situations
• Excellent communicator able to present technical ideas to non-technical people
• Skilled at building productive relationships with clients and cross-functional teams
• Skilled at resolving complex problems independently or in teams
• Effectively manage shifting priorities in fast-paced and changing environments within critical deadlines
• Strong interpersonal, communication, organizational, strategic planning, multi-tasking, prioritizing, collaborative decision-making, analytical troubleshooting, and complex problem-solving skills
• Quick to learn new processes and eager to participate in training programs and offsite assignments.
• Experience with support, implementation and troubleshooting for cloud computing and server enterprise environments
• Delivered exceptional customer experience while staying within the Company’s support guidelines.
• Good knowledge in SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) and SQL Server Analysis Services (SSAS).
• Knowledge in SQL Server administration, Windows 2012 Active Directory Services and Advances Windows Server 2012 Services and Windows PowerShell.
EMPLOYMENT
2017 - Present STANTEC CONSULTING LTD. Chandler, Arizona. Desktop Support
• Provide desktop support for end-users in engineering, environmental, architectural and mining groups.
• Install and maintain Window based applications and supports users with how to use such application.
• Setup and provide operational support for VMs on user’s Systems.
• Provide onsite and remote desktop assistance to identify and repair hardware and software issues on devices running Microsoft Windows Operating Systems
• Troubleshoot Microsoft Outlook issues, network connectivity issues, diagnose and repair printer issues
• Support SharePoint sites/services and troubleshoot performance issues
• Respond to assigned and change requests that are submitted by users through SCCM.
• Execute change requests, trouble tickets and routine operations in Microsoft System Center Service Manager.
• Perform software installs updates/upgrades with Microsoft System Center Configuration Manager
• Create request for service support from internal/external service vendors and request for hardware replacement and repair.
• Assist with maintenance and special projects during work hours and extended hours
• Communicate outrage/degradation of service to management
• Understand and implement technical and workflow procedures in Microsoft System Center Service Manager.
• Assist employees with typical office computing issues, including Wi-Fi access and general laptop troubleshooting.
• Installing and setting up new Systems using Windows Operating System Image.
Sunny Ighagbon !2!
EMPLOYMENT Continued
2016 - 2017 STANTEC CONSULTING LTD. Berkley, Michigan Desktop Support
• Provided complete desktop support to users in the office and at remote sites for Architectural groups telecommunication services
• Supports users with outlook issues, create and maintain distribution lists, configuring software and hardware for departments
• Provided support for Microsoft Office, AutoCAD and Bentley products, VPN and remote connectivity, and backups
• Assist employees with typical office computing issues, including Wi-Fi access and general laptop troubleshooting.
• Provide A/V and conference call support for users and departmental meetings. 2010 – 2016 STANTEC CONSULTING LTD. Calgary, Alberta Desktop Support
• Shadowing the Server Admins to manage and maintain backup process with Symantec NetBackup/Backup Exec2012 for backing up and restoring files and folders.
• Support Windows environments including user accounts, new hires, terminations, name changes, group memberships, rights, and passwords
• Shadowing the Server Admins to implement Server Virtualization with Hyper-V and supporting Windows VM Servers Environment as required.
• Created and managed AD security groups for providing access to network resources
• Responsible for supporting in-house application and running patches on Windows operating systems and applications
• Assisted in creation of user manual, inventory system and documentation
• Diagnosed and responded to problems within a highly dynamic technical environment
• Provided desktop support, maintenance, installation, configuration and troubleshooting of client’s systems and resolve client connectivity issues
• Communicate clearly and professionally, sometimes in high stressful situations PROFESSIONAL DEVELOPMENT
MICROSOFT CERTIFICATION Calgary, Alberta
2016 • MCSE: Cloud Platform and Infrastructure
2015 – 2016 • MCSE: Private Cloud certificate
2016 +Configuring and deploying a Private Cloud with System Center 2012 2016 +Monitoring and Operating a Private Cloud with System Center 2012 2015 +Configuring Advanced Windows Server 2012 Services 2015 +Administrating Windows Server 2012
2015 +Installing and Configuring Windows Server 2012 2015 • MCSA certificate
2015 • MCP certificate
2006 • A+ certificate
EDUCATION
UNIVERSITY OF IBADAN Ibadan, Nigeria
• Bachelor of Science degree in Economics
REFERENCES • Available on request
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