Project Manager Cross Functional
Resume:
Monique Biddings
Banking Professional - Experience includes Home Leading * Risk
and Compliance * Commercial Banking * Business Banking
***** * ******* ** ********, AZ 85138
219-***-**** ************@*****.***
EXPERIENCE
JPMorgan Chase— Special Credit Senior Specialist II
May 2023 - PRESENT
Loss mitigation for probate and auto collections for complex and sensitive situations including skip tracing
Managing portfolios for SCRA accounts
Utilize negotiation skills to obtain payoffs, settlements and agreements based on an understanding of customer financial status
JPMorgan Chase — Home Lending Sales Assistant
Dec 2019 - May 2023
Prepared and processed mortgage loan files until completion of loan
Ensured compliance with bank, federal & state regulations and investor guidelines
Cross functional collaboration with teams including sales, operations, and quality control
Utilized project management skills to achieve underwriting approvals
MUFG Union Bank — Retail Risk Banking Officer
May 2018 - Dec 2019
Business consultant during critical business processes
Mitigated compliance/operational risk
Identified compliance results by monitoring and or testing
Served as leadership support to the business while managing unit issues and remediation efforts
Executed compliance risk assessments
JPMorgan Chase — Client Service Analyst
March 2016 - Jan 2018
Maintained treasury products and accounts while generating sales and client retention
Prepared and gathered all required documentation
Project manager for portfolio/client initiatives
Collaborated with cross functional teams including bankers, treasury and sales officers both in person and virtually
Resolved complex and escalated customer interactions
Facilitated training sessions to ensure employees were aligned
EDUCATION Vincennes University, Vincennes, IN, — General Studies
Expertise
Policies and Procedures
Mortgages Lending
Compliance
Auditing
Loss mitigation
Escrow
Customer Experiences
Employee Engagement
Additional Skills
Adaptability
Detail Oriented
Collaborator
Sales Generator
Corporate Citizen
Tools
Microsoft Teams
Microsoft Office
Service Now
Mortgage Express
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