Call Center Customer Service
Resume:
Don E. Mackie
Simi Valley, CA 93065 US
Cell: 323-***-****
*************@*****.***
OBJECTIVE:
To provide the best Employee experience in all aspects. Emphasis is on follow up and securing business relationships through communication. Importance of service to internal customers is also emphasized. Leadership abilities and experience provide a foundation for future success, together with obtaining product knowledge from new resources.
EMPLOYMENT HISTORY
Sales & Merchandising Associate - Bed Bath & Beyond
December 2016 – Present
Provide a top -notch customer service experience including preparing on-line orders, and orders for gift registries. Also merchandising of new and existing products, using store plans from corporate merchandising, seasonal changes, along with prior experience as guidelines.
Utilization Review Coordinator - State Compensation Insurance Fund
October 2013 - May 2015 RETIRED
Successfully reviewed injured Highway Patrol officers’ claims requests for medication, treatment and other services. Requests also were forwarded to medical advisers when involving additional services, treatment or medication. Was among department leaders in approval accuracy.
Workforce Solutions / Call Center Consultant – State Compensation Insurance Fund
April 2012 - October 2013
Call Center duties involved assisting policyholders with premium payments and payment plans, cancellation withdrawals, policy issues, and assisting with insurance certificates. As a part of a valuable Workforce Solutions transition team, went to various departments to reduce any work overloads to manageable levels. Was among department leaders in calls received.
Loss Control Representative/ Consultant - State Compensation Insurance Fund
March 2002 - April 2012
Provided a plan to promote and maintain a safe work environment, and also reduce insurance costs for policyholders. Walk through assessments, safety training access to environmental testing, and safety materials provided at no extra cost. Over a three - year period, policyholders’ experienced as much as 50% savings in premium in some cases.
Don E. Mackie
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Broker Representative - State Compensation Insurance Fund
October 1999 - March 2002
Worked with insurance brokers in writing and servicing Workers’ Comp
Insurance policies. Also served as a liaison between brokers and underwriters to resolve issues on current policies, and pending applications. Kept in constant contact for any new applications.
Direct Sales Representative - State Compensation Insurance Fund
February 1995 - October 1999
Provided sales of Workers' Comp Insurance policies. Cold calls, solicitation letters
with industry information were used to present proposals for new policies. Also set up initial
contacts with new policyholders to other insurance related departments.
Achieved Top Sales for 1997 & 1998.
EDUCATION
3 years completed toward BA in Business Marketing, Cal State Long Beach
TRAINING
STATE COMPENSATION INSURANCE FUND
Claims Adjuster Certification – Calif. Dept. of Insurance - 2013
State Fund Loss Control Consultant Designation - 2008
AWARDS AND ACKNOWLEDGEMENTS:
STATE COMPENSATION INSURANCE FUND
2011-13 5 - Time Bravo Employee Recognition Award
2009 4 - Time Rave Awardee
1998 Special Sales Award - Top Sales
1997 Pace Achievement Award for Top Sales
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