JOSUE PIERRE

Mobil :***-***- ****

E-mail :adypdr@r.postjobfree.com

**** ***** ****** ****** ******* NY 114***-****

WORK EXPERIENCE

QA- Quality Assurance (Simonmed Imaging & Houston MRI- Radiology center – June 2021– Ma 2023 Contact Center Dominicano (CCD) ccdcare.com • Santo Domingo, Dominican Republic

Developing Evaluation Programs

Keeping track of the key industry trends

Monitoring Customer Interactions

Calibration Sessions

Utilization of Technology

Training and Coaching

Compliance Monitoring

Driving Innovation and Optimizing Processes

Call Center Trainer (Houston MRI & Diagnostic Imaging) February 2022 - May2023 Contact Center Dominicano (CCD) ccdcare.com • Santo Domingo, Dominican Republic

Organize classroom-style seminars about product (service) features and sales techniques

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic training courses, including communication and troubleshooting skills

Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

Coordinate mentorship programs for new customer service representatives

Maintain updated records of training curricula and material Customer Service Representative (CSR) (Simonmed Imaging Campaign)– Nov 2020 - June 2021 Contact Center Dominicano (CCD) ccdcare.com • Santo Domingo, Dominican Republic

Schedules medical appointments through coordination of patients, providers, facility resources

Receive and initiate calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols

Investigate complaints and update accounts

Customer Service Representative (CSR)

● 2017-2018 – Convergys

● 2020 -Victoria Secret Campaign

Since February 2018 – Until now - Trinity Professional School (co-founder)

● Lead the staff of monitors

● Prepare social activities for the participants

● Prepare documents for the recruitment

● Interview the candidates / Supervise the trainers

● Analyze the information received

● Contact the qualified applicants

2013- 2016: - College Jean-Briere de Jacmel (High School English Teacher)

● Teach

● Assess the students

SKILLS

● Good computer skills (Microsoft office, internet)

● Good language skills (English, Creole, French, Spanish)

● Good communication skills & Able to translate documents

● Able to work alone and as part of a team

● Good problem solving skills

EDUCATION

● Google Digital Garage - Digital Advertiser - May 2020 https://learndigital.withgoogle.com/

● Advanced Excel- Infotep

● Techniques of supervisions- Infotep

● Universidad Tecnologica de Santiago- Degree in Modern Languages.

● Universidad Dominico-Americano- Master in Teaching English as a Foreign Language (TEFL)

Contact this candidate