Customer Service Representative

CHRISTY PORTNER

**** *. ******* ***** **, Post Falls, ID 838354 · 509-***-****

********@*******.***

Email · LinkedIn Profile · Twitter/Blog/Portfolio

EXPERIENCE

AUGUST 2022- NOVEMBER 2022

CASHIER, Winco Foods

Responsible for operating computerized cash register to itemize and total customer’s purchases. This is done by passing items in front of an electronic UPC code scanner, or inputting UPC information into a keyboard. Reviews price sheets to note price changes in sale items.

MARCH 2022- MAY 2022

ACCESS CENTER REPRESENTATIVE, Multicare Health System

Answering calls from patients, answering any general questions that they may have for appointments, filling out the correct paperwork to complete the registration, verifying insurance information along with demographics. While trying to keep communication between supervisors and correct departments.

DECEMBER 2014 – APRIL 2021

PRIOR AUTHORIZATIONS REPRESENTATIVE, express-scripts

Review requests from physicians and pharmacists to determine if medication requires a prior authorization and can be completed by screening and reviewing requests based on benefit design, client specifics and clinical criteria.

JULY 2013 – NOVEMBER 2014

CUSTOMER SERVICE REPRESENTATIVE, Qulafon

Answering telephone calls from customers, answering any billing questions they may have transfer to correct department when needed, also trying to find ways to save customer money on their bills along with trying to up sale products available.

EDUCATION

SEPTEMBER 1999-JUNE 2003

DIAPLOMA, john r. rodgers high school

Honor roll student the whole time I was enrolled and graduated with honors.

JULY 2007-MAY 2008

DENTAL ASSISTING, apollo college

Certificate in Dental Assisting

SKILLS

Excellent communication skills

Outgoing and friendly

Time management

5 years’ work from home experience

Quick learner

Willing to learn new skills

Team player

Multitask

Can use most computer programs

ACTIVITIES

I love spending time with family and friends, quilting which I really love since I can create something of my own that is one of a kind. I am always looking for new things to expand my horizon. I have done anything from customer service, taking care of the elderly, cashiering and most recently for the last 6 years I was processing prior authorizations for medications.

REFERENCES

Are available upon request.

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