Steven Ramos

786-***-**** + adypbl@r.postjobfree.com + Hollywood, FL 33020

Summary Self-motivated Operations Manager successful in collaborating with consultants, area leaders and

employees to streamline and strengthen processes and control costs. Highly organized and detaile

collaborator with solid record of accomplishment in meeting and exceeding business targets. In-

depth knowledge of operational and budget management techniques.

Sales and number driven to achieve financial goals, for branch operation and company.

Skills * Data Analytics + Revenue Generation

* Cross-Functional Collaboration + Employee Motivation

* Customer Acquisition * Strategic Planning

+ Account Management * Team Leadership

* Operations Management * Cost Control

* P&L Administration * P&L Management

* Recruitment + + Edit or add your own

Experience 04/2020 - 11/2022

Operations Manager, Customer Experience, Synergy Equipment, Miami, FL

Maintained daily operations with drivers, mechanics and most importantly customer

relationships.

Reflected team performance in areas such as safety, efficiency, work order completion, custome

satisfaction, and issue resolution.

Handled customer complaints courteously using appropriate techniques, problem-solving skills

and follow-up logs.

Communicated with customers via phone, email and online chats.

Directed day-to-day operations by spearheading implementation of short-term and long-term

strategies to achieve business plan and profitability goals.

Managed scheduling, training and inventory control.

Recruited, hired and trained crew members on application of projects, customer relations and

customer service.

06/2008 - 03/2020

Operations Manager, Customer Experience, Action Rentals & Sales, Miami, FL

* Manager largest Rental and sales fleet in Florida

+ Exceeded revenue:

+ Largest private owned rental company in Florida

+ I’m 12 years helped develop and open 12 rental stores In 3 states

in 9 consecutive years

Education And ears a

as Operation And Driver Safety

Tr ‘aining Ives Forklift Certification And Aerial Certificati, Miami, FL

05/2015

10 Hour OSHA N.R., Driver And Safety Teacher Education

OSHA, Miami, FL

Business Administration

Miami Dade College, Miami, FL

SAVE & NEXT

@ resume-now.com

Contact this candidate