Glen McTier

**** *. ******* ***** ***. S.E

Smyrna, Ga 30080

(770)-696-7706Mobile

adypbf@r.postjobfree.com

Summary:

** ***** ** ********** ** providing Desktop Support in both Windows and MAC environments.

Education:

Associate Degree, Network Computer and Information System 4.0 GPA. Marietta, Ga

MCSE, A+, Lenovo, IBM, Dell, Hewlett Packard, Compaq certifications

Professional Experience:

Rackspace Dec. 2022 to June 2023

Installed and configure Microsoft office 365 for client of Rackspace from the Hosted Exchange server to O365.

Troubleshoot client issues regarding Outlook with PST files how to import them into Outlook O365 Create client office for a tenant. 2. Add a domain in Office 365. 3. Add an office 365

License. 4. Assign an office 365 license to a user. Create DNS records with A. record, MX records, Cname records, and TXT record. Setup client Email forwarding. Configured POP, IMAP, SMTP email.

Troubleshoot client issues regarding Outlook 365. Downloaded client PST files and Configured for the users. Troubleshoot SPF records policy. Create DKIM records and DMARC record policy.

Axiom

Marta contractor June 2022 to Dec. 2022

I was responsible for Discover, track and manage hardware, software and fixed assets. Have total visibility of the state of your IT inventory for faster incident response investigation, ownership and control and better management of IT costs for Dentistry for children

I worked with Office 365 from a desktop stand. Configure clients Outlook 365 with PST and OST. Configure shared mailboxes mail boxes. Purchase over three quarters of a million dollars of hardware through CDW and SHI from Dell desktops to HP, and Lenovo laptops. Diagnoses errors or technical problems and determines proper solutions. Bitlocker encryption for corporate security.

Produces timely and detailed service reports.

The Goodkind Group LLC

Sedgwick CMS Insurance Aug. 2021 to March 2022

Discover, track and manage hardware, software and fixed assets. Have total visibility of the state of your IT inventory for faster incident response investigation, ownership control and better management of IT costs.

I worked with Office 365 from a desktop. Configure clients Outlook 365 with PST and OST. Configure shared mailboxes mail boxes.

Remote Desktop PC systems supporting the IT infrastructure in their corporate environments

Diagnoses errors or technical problems and determines proper solutions. ServiceNow for ticketing system from end users and Sophos for Bitlocker encryption for corporate security.

Produces timely and detailed service reports.

Created and maintained documentation for Microsoft windows 10. Used Smart sheet to implement sharing files and folders.

Supported 155 offices across the states from desktop to terminal servers.

Supported over 20,000 employees within the company

Dentistry 4 Children Sept. 2020 to July 2021

EUC Team lead

Responsible for a broad scope of operational support with imaging utilizing Acrous backup solutions for Windows 10 ver. 20h2 with installs, add, moves and changes. Desktop PC systems supporting the IT infrastructure in their corporate environments, with all facilities from the south to the Northeast dental facilities.

Purchase over three quarters of a million dollars of hardware through CDW and SHI from Dell desktops to HP, and Lenovo laptops. Diagnoses errors or technical problems and determines proper solutions. Utilized Invanti for asset management to facilitate tracking of hardware and software for the company. LANDesk for ticketing system from end users and Sophos for Bitlocker encryption for corporate security.

Produces timely and detailed service reports.

Created and maintained documentation for Microsoft windows 10. Used Smart sheet to implement sharing files and folders.

Supported 110 offices across the states from desktop to terminal servers.

Graphic Packaging, Smyrna, GA Sept. 2018- Feb 2020

Desktop Technical Support

Image desktops and laptops with pxe boot and SCCM to put Windows 10 ver.1809 image on desktops and laptops computers along with installing and configured Microsoft office 365 for legal administrators and end user.

Supported desktops and laptops environment doing a Microsoft Windows 7 to 10 migrations along with Microsoft 2016 and 365.

Created and maintained documentation for Microsoft Exchange environments of changes, installs, and daily operation, databases, Active Directory, and some key Power Shell scripts to use. Use SharePoint to share files and folders.

Support executive board conference rooms with Creston transmitter and receiver to support executive board meetings utilizing Cisco WebEx Meeting and WebEx Teams.

Worked with Cisco WebEx Meeting and Skype for conferencing file sharing.

Worked with Microsoft Surface Hubs. Backup user data and transfer data to laptops.

Encrypt data files on hard drives using bit locker.

Administered Active Directory 2008 R2 / GPO administration

Administrated Windows Operating System 7 and 10 and Exchange servers

Work with Dell tablets and Surface pro, Apple I Phone 8 and 10.

Support VPN for remote access with two factor authentication.

Support for resolution of end user problems supporting Outlook.

Troubleshoot issues to root cause for constantly improving stability of computing devices for Windows and Office.

Created Endpoint protection for anti-virus along with McAfee and Norton virus protection. Used VMware, ADR, and Remote Desktop and remote assistance to resolves client's issues.

Travelport, Marietta, GA Aug. 2016 - Sept 2018

Desktop Support Analyst II

Supported desktops and laptops environment doing a Microsoft Windows 7, 8, and 10 migrations along with Microsoft Office suite with Outlook 365.

Used SharePoint for sharing and seamless collaboration.

Copied PST encrypted data files transfer to laptops for software standards and configuration.

Support of PC's, tablets, Smartphones and mobile computing devices.

Support for resolution of end user problems supporting Outlook. Supported desktops and laptops for MAC OS.

Troubleshoot issues to root cause for constantly improving stability of computing devices for Windows and Office.

Created Endpoint protection for anti-virus along with McAfee and Norton virus protection. Used VMWare, ADR, and Remote Desktop and remote assistance to resolves client's issues.

Use Skype for business for instant messaging throughout the company also using Skype allows me to remote to user computer to resolve issues.

Installed and configured Cisco AnyConnect Mobility for remote login.

Administer Window and Active Directory Infrastructure on a TCP/IP.

Used Citrix to access applications and to use virtualizations on desktop.

Used VMWare, ADR, and Remote desktop and remote assistance to resolves client's issues Installed and configured Microsoft Office 365 with the ability to troubleshoot software issues the user encountered daily.

Created, modified and maintained desktop images for standardized hardware builds. Installed, tested and configured new workstations, peripheral equipment and software.

Nasco, Atlanta, Ga Jan 2015 - Jul 2016

Desktop Support Analyst

Supported desktop environment primarily performing; desktop and software standards and configuration; installation, maintenance and support of PC's, tablets, Smartphones and other computing devices; phone support for resolution of end user problems, requests and issues; and troubleshoot issues to root cause for constantly improving stability of computing devices.

Power over Ethernet / RJ-45 VOIP Used Citrix to access applications and to use virtualizations on desktop.

Used VMWare, ADR, and Remote desktop and remote assistance to resolves client's issues

Provided support for over 1000 internal and external users to resolution to end user problem requests including proper documentation using the corporate incident management tool through answering of phone calls, email.

Installed and configured Microsoft Office 365 with the ability to troubleshoot software issues the user encountered

Created, modified and maintained desktop images for standardized hardware builds. Install, test and configure new workstations, peripheral equipment and software.

CSI Technologies, Franklin, TN Jan 2014 - Dec 2014

SCCM Engineer

Microsoft System Center Configuration Lead/ Desktop Support Created Application and Package with SCCM 2012, MSI and EXE then distributed deployment to DP's and finally deployed them to client computers.

Built Windows 7 OSD image with added driver packs.

Responsible for adding AppV version 5 and MSI application in SCCM 2012.

I have done several migrations for large enterprise company.

Used VMWare, ADR and Remote desktop and remote assistance to resolves client's issues.

Troubleshot performance issues, IIS issues, security issues and operational recovery.

Software packages to distribution point and application virtualization.

Assisted with the creation of the OSD and task sequence for deployment.

Verified completion with Hospital Directors. Checked all logs for error in task sequence.

Used PowerShell and VB scripting to automate reports for leadership and facilitate the process of OSD. Created MSI and AppV application via the SCCM console.

Troubleshot MSI and AppV.

Analyzed several logs to determine root cause for problem resolution for hospitals.

Provided daily report to leadership via Orchestrator 2012 run book.

Deployed computers from Windows XP Pro SP III to Windows 7 Service Pack 1. Setup Test lab environment with SCCM 2012 for migration.

Norfolk Southern Railroad Contractor, Atlanta, Ga May 2009 - Dec 2014

Desktop Support

Deployed Symantec Ghost to image all laptops systems as needed.

Configured, maintained and monitored systems infrastructure to enhance availability, improve performance, and ensure adequate capacity.

Implemented changes to current identity management processes by leveraging workflow and policy engines.

Over 3 years of experience in VOIP Ensured documentation was accurate and maintained.

Managed workflow and ensured work was completed within defined Service Level Agreements.

Ensured business by developing, implementing, maintaining and testing disaster recovery.

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