IESHIA GEE-WILSON

CASE MANAGER

West Columbia, US 29172 803-***-**** adypbd@r.postjobfree.com

Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Talented Program Coordinator that is skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Motivated Case Manager with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support children, youth, and families within communities in need.

Bachelor of Arts: Psychology

Limestone, Limestone University - Gaffney, SC

Service Coordinator Supervisor, 01/2005 - Current

Epworth Children's Home – Columbia, SC

Maintained accurate records and full compliance with government regulations and agency guidelines. Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

Developed productive working relationships with churches, schools, government agencies and charitable organizations.

Train new staff and work alongside the new staff with continued training. Monitored staff for observation to make sure they are meeting goals to produce exceptional service to clients and community. Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.

Maintained effective customer service by responding to requests and needs. Liaison to develop and maintain relationships that can produce revenue.

Developed goals and implemented measurable goals to increase skills. Evaluated clients to assure quality assurance and elevation.

Case Manager, 06/2004 - Current

Epworth Children's Home – Columbia, SC

Partnered with local organizations to expand access to social and community services.

Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Evaluated treatment plans against individual goals and cognitive levels.

Provided leadership, guidance and support to staff members.

Utilized trauma-informed approach to promote healing and empowerment for clients.

Program Coordinator, 12/2003 - Current

Epworth Children's Home – Columbia, SC

Oversaw staff schedules and assignments to handle programming demands.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Monitored programming schedules, conformance to guidelines and quality.

Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.

Provided ongoing direction and leadership for program operations.

Scheduled and monitored programming to air content as planned.

Youth Counselor, 04/2013 - 09/2022

The Columbia Urban League – Columbia, SC

Coordinated youth programs and activities to enhance life quality and self-esteem.

Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Established and maintained relationships with youth, families, and community partners.

Assisted clients with obtaining housing, employment, and support resources.

Led group discussions and activities to meet different community needs.

Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.

Policy/procedure development adherence

Program management

Instructional leadership

Codes of conduct

Contact this candidate