Attila E. Puppak

IT Support Specialist

adypay@r.postjobfree.com • 817-***-****

www.attilapuppak.com • Austin, TX

www.linkedin.com/in/attila-puppak

Summary

Detail-oriented technical professional with exceptional ability to develop, troubleshoot, and maintain processes and equipment to ensure peak performance. Strong professional knowledge gained from ample experience in network administration, technician/support services, and cable management and numerous professional certifications in cloud, networking, and systems operations. Able to collaborate and communicate effectively with internal and external stakeholders while providing expert-level insight on technical processes and industry best practices to ensure product and customer success. Certifications

Microsoft Technology Associate

(MTA), Networking Fundamentals

Microsoft Certified Professional (MCP)

Professional Training and

Certification of Completion

Microsoft Azure (AZ)

AZ Fundamentals (AZ-900)

AZ Administrator

Designing AZ Infrastructure Systems

AZ Capstone Project

AWS

AWS Cloud Practitioner Essentials

AWS Solutions Architect

AWS Capstone Project

Python

Python Programming Fundamentals

Linux

Linux for Beginners

Essentials of Linux System

Administration

Linux Networking and Administration

Kubernetes

Kubernetes Fundamentals

Cisco

Cisco Certified Network Associate

A+

CompTIA A+

Network+

CompTIA Network+

Cloud+

CompTIA Cloud+

Security+

CompTIA Security+

Windows NT 4.0, Server 2012

Administering

Enterprise Technology

Internetworking TCP/IP

Education

Associate of Applied Science,

Electronics Engineering Technology

ITT Technical Institute, Arlington TX

Technical Proficiencies

Software: Active Directory, Group Policy, Anti-Malware, Anti-Virus, Hyper-V, Microsoft Office Suite 365, Quick Tech Testing, Windows Server Backup and Recovery

Network: LAN/WAN, TCP/IP, RDP, DNS, DHCP, FTP, TFTP, SSH, PUTTY, SMTP, IMAP, POP3, VPN, Firewall, VOIP

Hardware: Cables (CAT5e, CAT6, CAT6a, RG6 coax, and Fiber), Bare Metal Servers (HP ProLiant, Dell PowerEdge, IBM), PC’s, Laptops, Printers, Peripheral Devices, Cisco Switches and Routers, VeloCloud Gateway, Computer Parts; Memory, NVMe, SSD, Motherboard, CPU, Power Supply

Systems: Windows Servers, Exchange Server, Windows OS, Linux, MacOS Business: Project Management, Communication, Industry Research, Process Improvement, Team Leadership

Relevant Career Experience

Great Clips, Austin, TX 2022 – Present

Desktop Support Specialist and IT Technician

Manage installation and upgrade cycle on company-issued iPads for optimal usage of new Point of Sales (POS) system. Troubleshoot network configurations for new POS system.

● Improved network performance by replacing Ethernet cable. Robert Half, Fort Lauderdale, FL 2021 – 2022

Junior Network Administrator

Installed and upgraded desktop computers, laptops, and printers. Configured Cisco routers and switches. Utilized Ethernet cables to connect all appropriate devices. Set up and managed Microsoft Active Directory to support end users.

● Installed VeloCloud Gateway to increase efficiency and accessibility of network control functions.

● Troubleshot various routes to deploying Windows images on devices, including configuration of the SCCM Server Network. Blue Wave Communications, Miramar, FL 2016 – 2021

Lead Technician, Structured Cable and Services

Oversaw installation Ethernet cables (including CAT6, twisted pair, RG6 coax, and fiber). Supported the pulling, terminating, testing, and labeling of cables in construction projects. Ensured compliance with OHSA standards. Built industry- specific racking tailored to customer project needs through extensive industry.

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