Customer Service Data Entry
Resume:
MILAGROS RODRIGUEZ
Staten Island, NY *****
***************@******.***
To obtain a position where my education and experience can be utilized. Looking to make a difference in peoples lives using my customer service experience. Authorized to work in the US for any employer
Work Experience
Fire LifeSafety Director
Metro One LPSG - Amazon - Staten Island, NY
August 2019 to Present
Man a command station. Conduct safety rounds. Maintain a safe and secured environment for our clients. Maintain written and oral communication with my immediate supervisors. Maintain a detailed log of incidents and safety issues that occur during the shift. Make use of my customer service experience to interact with our clients.
Fire Safety Director
Esplanade Senior Residence - Staten Island, N.Y.
July 2013 to Present
Man a command station. Periodically conduct fire drills and train the employees and the resident on proper evacuation techniques. Maintain a detailed log of incidents and occurrences throughout the shift. Assist in the maintenance of the development. Ensure a safe and secure environment for residents and employees. Make use of my customer service skills to assist residents and their families. Fire Life Safety Director
Allied Universal - pace University - New York, NY
September 2020 to October 2022
Man a command station. Conduct building safety patrols to ensure the building is operating according to NYC fire safety standards. Maintain written and oral communication with my immediate supervisors. Ensure the safety of our clients. Conduct periodic fire drills. Manager / Supervisor - Seasonal
Jackson Hewitt Tax Service - Staten Island, NY
January 2002 to April 2021
Manage an office. Train employees on proper tax preparation. Oversee a team of 20 preparers. Assist where needed in the operational sections of the office. Utilize customer service experience when assisting clients in preparing their taxes. Effectively communicate with my immediate supervisors any violations that needed to be corrected.
Client Care Coordinator
Project Hospitality - O’Callaghan House - Staten Island, NY May 2017 to September 2020
Conduct safety rounds on an hourly basis. Monitor clients activities during the shift. Maintain written and oral communication with immediate supervisors. Maintain a detailed log of activities and events happening during the shift. Prepare meals for the residents when needed. Encourage residents to take thier medication. Conduct monthly Fire Drills and educate the residents on the importance of proper and orderly evacuations. Answer phones, take messages, direct calls to proper personnel.
CSA – PEP Officer
NYC Parks and Recreation (Seasonal) - New York, NY May 2003 to July 2016
Maintained a safe environment for pedestrians. Utilized customer service skills when addressing the public. Maintained written and oral communication with immediate supervisors. Enforce the rules and regulations of the NYC Parks Department.
CNA - Certified Nursing Assistant
St. Elizabeth Ann Nursing Home - Staten Island, NY January 1992 to August 2001
Assist patients in the special unit with activities of daily living. Monitor vitals. Assist with physical therapy and occupational therapy. Assist co-workers with patients on ventilator’s to turn and position them, and change their linen when necessary. Record each patients vitals in patients charts. Receive reports for each patients assigned to me at the beginning of the shift, and give reports to the next shift on each patient assigned to me.
Dispatcher / Supervisor
Madison Detective Bureau - New York, NY
June 1985 to May 1992
Dispatched officers to their scheduled sites. Maintained schedules for our officers. Supervised our officered and assigned them to their post on a daily basis. Kept detailed communication with my superiors. Kept a detailed log of call outs and shift changes. Education
Certificate in Certified Recovery Peer Advocate
Exponent - New York, NY
October 2022 to December 2022
Master's Degree in Human Services
Liberty University - Lynchburg, VA
September 2012 to August 2015
Bachelor's degree in Special Studies / Criminal Justice St Francis College - Brooklyn, NY
March 2003 to June 2004
Skills
• Bilingual English/Spanish, (Read write, and speak Spanish fluently)
• Tax Experience
• Office Management
• QuickBooks
• Customer service
• Data entry
• Team management
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Journal Entries
• Bank Reconciliation
Certifications and Licenses
Fire & Life Safety Certification
CPR Certification
Guard Card
Certified Recovery Peer Advocate - Provisional
October 2022 to October 2024
Certified Recovery Specialist
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