Customer Service Representative
Resume:
Kentasia Chaney
Albany, NY *****
**********@************.*******.***
******************@**********.***
Work Experience
CSR - Customer Service Representative
CSRA - Albany, NY
May 2022 to June 2023
Work from home
Helpdesk
Troubleshooting websites and other issues physicians patients and clients may have. Must type 45 wpm
Answer 100-180 high volume calls -fast paced
Assist via chat
Respond to emails
Escalate and deescalate calls
Assist with medical claims
Customer Service Agent
Conduent - Albany, NY
April 2021 to November 2021
answered 90-150 calls per day
Work from home confirming insurance giving general information Deescalated complaint calls assisted providers with account specific and general information Healthcare questions
Great communication assisted with online account
Customer Service/Sales Representative
Spectrum - Albany, NY
March 2021 to June 2021
Answering high-volume calls
Fast paced environment
Had to both sell and update accounts
Give general and specific account information
Create new accounts
Deactivate or disconnect accounts
Work from home
CSR - Customer Service Representative
Versant Health/Davis Vision - Albany, NY
November 2020 to January 2021
answered 90-150 calls per day confirming insurance giving general information too complaint calls assisted providers with client information as well as creating orders for contacts and glasses assisted with online account team member performing cashier duties, product assistance and cleaning Target - Albany, NY
July 2020 to September 2020
stock
Customer Service Sales Rep
Toys 'R' Us - Albany, NY
January 2017 to April 2017
Cashed customers out at a fast pace
Had to reach a goal of 7 store credit cards daily
Restocked
Helped customers with any questions
Handled returns
Handled customer complaints
Cashier
PetSmart - Albany, NY
July 2016 to November 2016
Stocked shelves
Processed customers orders at a fast pace
Handled multiple customers and pets at a time
Had to learn multiple systems
Supervisor
Ocean State Job Lot - Albany, NY
March 2016 to July 2016
Managed Cashiers and Store
Helped with any issues they may have encountered floated the tills cashiering handled customer complaints and compliments
Education
High school diploma
albany high school - Albany, NY, US
September 2011 to June 2015
Bachelor's in Business Management
Strayer University-Maryland
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