It Support Customer Service
Resume:
Abdulwali Alham
IT Support/IT Help Desk Support
*****.**********@*****.***
Auburn, WA 98002
Summary:
Basic experience in Windows and software installation, troubleshooting, and hardware installation. Skilled in managing computer networks and systems for multiple departments, resolving complex hardware and software issues, and installing CCTV cameras in commercial buildings. Committed to delivering IT support and ensuring optimal system performance. I am adept at working both independently and as part of a team. I am a U.S. citizen and legally authorized to work in the United States.
Skills:
• Proficient in Windows 7, 10, 11, and MAC OS/iOS
• Strong knowledge of smartphones
• System Center Configuration Manager (SCCM)
• Cloud-based accounts
• Active Directory
• PowerShell scripting for account creation
• Azure Active Directory
• MS Office 365
• Computer System Management (CMS)
• Volunteer experience in laptop/PC imaging
Education:
BAS Information Technology- Cybersecurity and Networking Green River Community College, Auburn, WA Expected Graduation: Spring 2023
AAS-T Information Technology - System & Security Green River Community College, Auburn, WA Fall 2020 - 2022
Certifications:
• CompTIA A+ Core 1 & Core 2 (220-1101) Certification Exam - March 24, 2023
• CompTIA Security+ Certification - March 17, 2023
• Cisco CCNA: Enterprise Networking, Security, and Automation - March 28, 2022 Student Projects:
Green River College, Auburn, WA 2020 - 2023
• Cisco loS router and switch configuration and deployment
• Microsoft PowerShell scripting
• Python and Linux BASH scripting
• Windows server installation, configuration, and deployment
• Azure and Amazon Web Services (AWS) configuration Experience:
Star Protection Agency - Seattle, WA Security Officer Jan 2017 - Present
• Monitor CCTV cameras, provide customer service, and conduct perimeter patrols
• Issue visitor badges, log visitors, vehicles, and vendors
• Maintain security, visitor logs, and records for daily activity reports
• Monitor fire control panel, water pumps, and generator; coordinate with on-call engineers for troubleshooting
Hamid Sharif Logistic Company (HSLC) - Afghanistan IT Support 2015 - 2016
• Installed and set up desktop PCs, laptops, scanners, and printers
• Managed computer networks and systems for multiple departments
• Basic troubleshot and resolved hardware, software, application, and networking issues
• Repaired computer and printer basic components
Cyber Net ISP - Afghanistan IT Help Desk Technician/Network Technician 2013 - 2014
• Set up networks for commercial and non-commercial areas and managed city-wide Wi- Fi networks
• Installed CCTV cameras in commercial buildings
References:
Hesamuddin Sami
Trillium Employment Service
**********.****@********.***
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