Pamela G. Servio

**** ********** ***

Los Angeles, CA. 90002

714-***-****

e-mail:adyp65@r.postjobfree.com

Objective:

Seeking a position that will utilize my Medical Office Extensive Experience, Team Leadership Skills, and to contribute to the company, at the highest standard set by my employer. I am adaptable, receptive, organized, maintain great customer service, hospitable, and always have a positive attitude which enhances my professional accomplishments with Great Independent Judgments. Summary of Qualifications:

Years’ familiarity within the Commercial Business and Medical Office Billing Environment. Front Desk Greetings along with Web-site medical Eligibility and Credit Verifications, Bone Marrow Navigation for patients continued treatment. Assisted patients to selected facilities for continued care along with physician updates for continued treatment. Billing A/R Collections and updates. Multiplicity of Medical terminology/Coding, Rules/Principles

Expeditious in Bone Marrow treatment and services. Medical, Commercial literature Great asset for accuracy review for credit funding and various Insurance Programs / Lien Collections, Medical and claims reviewer in order to handle Physician request’s with noted reports with procedures to finalize.

Strong negotiating skills of litigated claims from presentations within the Worker’s Compensation Appeals Board, Case Management.

● Able to assist peers and subordinates with informative medical or commercial strategic advice using my vast knowledge and experience. Patient Director (remit medical care to designated facilities) – conveyed Customer Service appropriately with many great outcomes, Strong people skills!

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Education:

Los Angeles Trade Technical College – Executive Secretary / Data processing. High School Graduate

Employment History:

Coastline Surgery Center - Santa Ana, CA. 12/2018 - 3/2023 Medical Collections

Workers Compensation Lien Collector / Court Hearing preparer (free-lance position) Scheduled patients for their acquired Bone Marrow transplant with assurance that all required testing is confirmed with attachments of all linked medical tests for completion. Scheduling surgeries, or procedures along with timely reminders to patients of their future appointments.. Experienced in multi-tasks, patient check-in etc: Scheduled Bone Marrow Appointments, obtaining appropriate documentation for successful completion along with patient follow-up with case history review for presentation of case to Attorney for decision of representation. Bone Marrow Billing Specialist / scheduler

Workers Compensation claims Collections and negotiator Maximum Medical Inc. - Irvine, CA. 6/2018 – 10/2018 Account Manager 1 WC Collections

Answering accounts receivable telephone inquiries, follow-up to completion with various roles In negotiation or refund to Payer’s if applicable. Collect key information for an uncomplicated finish. Share input of acceptance of new orders.

Great Judgment Independently.

Contract Position: - Irving, TX. 75062 11/2017 – 2/2018 Auto Collections, Hyundai

Review Accounts for accurate Collections processes with correct contact to and from associates. Presented Customer Service through Speed Dialer of Inbound & Outbound telephone calls. New Horizon Medical Corporation – Hawaiian Gardens, CA. 90716 2/2016 – 7/2017 Worker’s Compensation Lien Collection Specialist

Audit Accounts for closure efficiently prior to scheduled court Hearings. Maintained and assigned Representatives for Calendar Hearings, and court appearance for all WCAB locations.

California Ancillary Network, Inc. - Irvine. CA. 92618 11/2014- 1/2016 Worker’s Compensation Lien Collections

Tracking Court Hearings, pursuit responsible parties to litigate for closure prior to court appearances.

Assist Hearing Representative’s with documentation support for active court appearances. Rapid account review necessary for success in litigation and collections for account resolution and closure.

Southland Spine / Rehabilitation Center - Costa Mesa, CA. 92626 10/2005- 06/2014

(Worker’s Compensation Lien Collections Specialists) Accounts Receivables Tracking. Interacting with various Insurance Groups, Third parties, Defense Teams for negotiation process of Medical Liens problematic and non-problematic for closure prior to court Hearings Review files prior to court Hearing / orders for assurance presentation prepared. Telephone assisted Representatives when needed to avoid unnecessary prolonged tasks.

(References available upon request)