Technical Writer Remote ONLY contracts
Resume:
Mark Stephen Batchelor
Remote ONLY w-* or **** contract ONLY
USC
****.*******.*********@*****.***
(+1-530-***-**** PST UTC -8)
Technical Writer
PROFILE
I am an experienced agile technical writer that develops documentation including Application Programming Interfaces (API), Software Developer Kits (SDK), functional specifications, and user-level content. Strengths include implementing the conceptual design and revising/restructuring information for technical or non-technical users. Tasks include testing protocols, procedure-oriented reference materials, system administrator, and end-user guides—creating web-based content and programming interactive, database-driven responsive web design websites.
Skills
Documentation
DITA, Oxygen, Madcap Flare, DocBook, Javadoc, Doxygen, WordPress, Framemaker, Dreamweaver, RoboHelp, MadCap, Camtasia, Captivate, QuarkXPress, Snagit
Video
Adobe CC suite, Final Cut Pro
Project management
JIRA (Agile), Rally, Confluence, MS Office Suite, Access, Visio, ClearCase
Operating Environments
UNIX/LINUX Operating System flavors Windows, Mac OS X
Development
GitHub, PHP, Javascript, Perl, Java, C++, XML
Education
NYU, BA English
Training
Information Mapping Certificate
Application development in Java (collegiate semester)
Object-Oriented Programming in Java (collegiate semester)
Employment
Dell Technologies (Staff)
Technical Writer
February 2018 – September 2022
Awarded Dell champion. Networking hardware and software content for System Administrators in a DITA structured environment. Tools: GitHub, Oxygen, XMetal, Agile, Confluence
Kaiser Permanente (contract)
Technical Writer
March 2017 - June 2017
Video Producer/Writer
Plesanton, Ca
Message Notification Protocol (MNP) API, System admin, business user level documentation.
Tools: Agile, Confluence, GitHub, PowToon animator
GE Digital (contract)
Technical writer
May 2016 – October 2016
Implement storyboard design for Predix cyber security platform. Security governance and certifications ISO 27001/27002, 28018, HIPAA, Secure SDL, and compliance platform hardening standards.
Tools: Adobe Creative studio. Rally. Confluence. GitHub. DITA, Oxygen
Atmel (Remote) (contract)
Technical Writer
October 2015 – December 2015
Rewrite outward-facing re-designed web content
Tools: MS Office
YDesign Group Walnut Creek, Ca (contract)
Technical Writer
June 2015 – September 2015
Design and development of database schema documentation.
Tools: MySQL, Confluence
Consensuscorp.com, San Francisco, Ca (contract)
Technical Writer
February 2015 – June 2015
Design and development of API Developer level Java documentation including RESTful calls and JSON object integration. Agile software method Scrum, Sprint environment.
Tools: DITA, Oxygen, JIRA, GitHub, Aha, Atlassian Confluence
carlist.com, Auburn, Ca (contract)
Team lead, app and web development
2003 - 2020
Design, development, management of a team of iOS and PHP Developers for an API integrated product.
Tools: Xcode, PHP, Javascript, Apache
Driving the Nation, Auburn, Ca (contract)
Technical Writer, Web Developer, Producer
2003 - 2020
Implementation, programming, debugging, quality assurance of PHP/MySQL integration. Video/photographer and editor
Tools: WordPress, Final Cut Pro, UNIX/Linux,
Netgear, San Jose, Ca (contract)
Technical Writer
August 2013 – November 2013
Updating and consolidating internal and external documentation including company templates and networking router switch documentation.
Tools: FrameMaker 10, Windows
Arubanetworks.com, Sunnyvale, Ca (contract)
Technical Writer
November 2012 – January 2013
February 2013 – May 2013
Support engineer configuration and installation documentation for wireless router hardware/software.
Tools: Microsoft Office, Madcap Flare
Bank of America, remote (contract)
Technical Writer
November 2010 – August 2011
Responsible for translating PowerBuilder code for Developers to new reporting systems including mapping tables, fields, entities and verifying results by cross-checking legacy system and migrating reporting system data.
Tools: PowerBuilder, SQL, Windows
Wells Fargo Bank, San Francisco, CA (contract)
Technical Writer
February 2008 – August 2009
Designed, created, and maintained Wells Fargo bank collection software documentation for BOTH online and archival content including the back-end Oracle database and front end PowerBuilder-created GUI.
Tools: ClearCase, Windows OS, RoboHelp, Microsoft Word, PL/SQL Developer, Oracle, Powerbuilder
Kana.com, Mountain View, CA (contract)
Technical Writer
November 2006 – January 2007
Updated learning content for internal and customer training.
Tools: Microsoft Office, Windows OS
Silicon Image, Santa Clara, CA (contract)
Technical Writer
May 2006 – October 2006
API, User, and installation guides for video chip designers.
Tools: Microsoft Word, Windows, Mac, UNIX OS
Wells Fargo Bank, San Francisco, CA (contract)
Technical Writer
December 2005 – February 2006
Contributed to the Internet service group. Construction of an internal WIKI, maintaining an intranet website, and delivering a monthly metrics-driven newsletter.
Tools: Windows OS, Dreamweaver, Microsoft Word
EHealth.com, Sunnyvale, CA (contract)
Technical Writer
June 2005 - August 2005
User guide for a system-level online medical web-based application.
Tools: Windows OS, Javadoc, Doxygen, Microsoft Word
Penguin Computing, San Francisco, CA (contract)
Technical Writer
February 2004 - March 2004
Beowulf cluster kernel software. Updated documentation. Javadoc, Doxygen Linux, UNIX.
Tools: Linux, UNIX
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