Customer Service Data Entry
Resume:
Daniqua Bookman
Dallas-Fort Worth, TX
adyp5a@r.postjobfree.com
STRENGTHS
• Confident and highly qualified professional with experience in delivering excellent care of service to others and constituents.
• Flexible and disciplined to work in a fast-paced setting while adapting to quick changes.
• Ability to work efficiently as part of a team as well as individually with minimal supervision providing a high level of job performance.
• Proven goal-achiever with a do-whatever-it-takes attitude.
WORK EXPERIENCE
Owner/Nail Technician
I DREAM NAILZ
Nov 2019 to Current
• Provides nail consultations to all new clients and any current client inquiring about a new service.
• Achieves exceptional acrylic nail sets.
• Provides services for all manicure and gel polish sets.
• Cash and card payment handling.
Customer Service Associate
WMS Call Center
Aug 2016 to Nov 2019
• Followed protocol for HIPAA.
• Processed refills for medications for all patients.
• Shipped orders for medications to patients.
• Processed debit and credit card payments both electronically and manually.
• Received both inbound and outbound calls for patients inquiring about medications and payments.
• Met expected quotas, expectations for hourly minimum daily calls.
• Submitted claims to eligibility regarding governmental and commercial insurance plans.
• Performed data entry for orders, customer information/demographics and shipments.
• Set up client appointments as well as maintained records.
Front Desk Assistant
Elegant Hair
March 2010 to May 2016
• Greeted clients with a warm welcome.
• Scheduled and managed all appointments.
• Managed all appointments reminders.
• Shampooed clients when needed.
EDUCATION
• High School Diploma
• Some college
ADDITIONAL SKILLS
• Types 30-40 wpm.
• Current International Passport holder.
• Excellent interpersonal skills and oral and written communication skills.
• Great attention to detail along with ability to follow given instructions.
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