Customer Service Services
Resume:
Personal
Name
Kanagaambigai Sukumaran
Address
Block 683, Hougang Avenue 8, #04-
Phone number
84811997
******.*********@*****.***
Kanagaambigai Sukumaran
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Career Certicate in Airport Customer Service
GB Global Academy, Johor Bahru, Malaysia
ENGLISH COMMUNICATIONS
CUSTOMER SERVICES
INTRODUCTION TO AVIATION
AIRPORT SECURITY & SCREENING
AIRPORT GROUND HANDLING
CORPORATE GROOMING
CONVERSATIONAL MANDARIN
AIRCRAFT FAMILIARIZATION & DISASTER MANAGEMENT
TECHNICAL WRITING
LEADERSHIP & MANAGEMENT SKILLS
TWO INTERNATIONAL MODULES Changi Airport Singapore & Ho Chi Minh Vietnam (study visits) May 2017 - Sep 2017
SPM
SMK Taman Sejahtera, Pulau Pinang, Malaysia
Chairman of sports club.
Secretary of arts club and environment.
Jan 2010 - Dec 2014
Sales Promoter
U Mobile, Bukit Mertajam, Pulau Pinang
Demonstrate and provide information on promoted products/services. Distribute product samples, brochures, flyers etc. to source new sales opportunities. Work with customers to find what they want, create solutions and ensure a smooth sales process. Shows how the product works, takes questions and attempts to persuade consumers or clients to buy the product.
Dec 2014 - Mar 2015
Security Supervisor
Certis Cisco, Singapore
Greeting and providing general information to visitors, volunteers, trainers and staffs. Answering phone calls in a courteous and professional manner. Issue security badges based on complex access clearance. Inputting visitors details into tracking systems.
Conducting security screening, manual bag checks, X-ray screening for baggages, and HHMD for persons.
Monitor closed-circuit television footage to check for suspicious activities. Enforce rules, policies and procedures with staffs and visitors. Escorts LEA's to respective locations.
Handling suspicious bags and person.
Completing routine paper works. Prepare written report on regular basis (including Weekly Report, Monthly Report, Incident Report and etc.
Manage a team of security officers which meet company's policies and operating procedures. Jul 2015 - Jul 2022
Microsoft word
Microsoft Excel
Education and Qualifications
Work experience
Skills
Mr Guna
Certis Cisco
Ms. Surenthani
**********@***************.****
GB Global Academy
References
Contact this candidate