Customer Service Chat Support
Resume:
********************@*****.***
Providing excellent customer service related to flight reservations.
Handling customer complaints, perform recovery options and ensure customer satisfaction within scope of support. Processing payment for flight bookings, deliver reservation management any updates and modify bookings if needed. Provide accurate information about their booking
inclusions.
Maintaining accurate records of the customer interactions, bookings and payments by generating reports.
Update customer profile to ensure that all necessary documentation is completed and filed appropriately. Maria Cecilia
Macalino
Chat Support Virtual Assistant
I am Cecile, and I have
years of experience as a
Customer Service
Specialist. I am excited to
offer and provide my skills
as a chat support virtual
assistant, deliver
exceptional analogous
services. I am confident in
my ability to positively
contribute to your team
and actively participate in
obtaining objectives
Work Experience
Skills
Excellent written communications.
Prompt response and attention to details.
Very trainable and results oriented.
Time & work efficient
Effectively deliver and maintain excellent customer service and relations.
April 2017-November 2017
51 Talk
Online English Teacher
Conducting online English tutorials for adult and children Encourage conversational skills using weekly prompts to initiate dialogue
July 2017-August 2017
Glamazon Global Pty., Ltd.
Virtual Assistant
Managing emails, scheduling appointments for meeting or events
Answer queries of the customers and stylist through Zendesk May 2013-November 2015
Teleperformance Philippines, Jetstar Airways
Chat Support / Reservation Specialist
13 B General Tinio Street,
NS Amoranto, La Loma,
Quezon City
Maria Cecilia
Macalino
May 2012-April 2013
Executive Assistant
Magsalin Magsalin & Associates
Managing and coordinating executive's calendar, scheduling appointments, meetings, events to avoid schedule conflicts. Preparing and editing correspondence, presentations, reports, and other materials as requested by the executive. September 2010-February 2012
Teleperformance Philippines, AT&T Mobility
Answer inbound customers inquiries/concerns within the level of authority.
Resolve customer complaints and provide proper response leading to recovery and sales opportunities.
Process payments and schedule payment agreement.
Assist in basic trouble shooting and reinstating suspended and cancelled accounts.
Accounts Receivables Management
********************@*****.***
13 B General Tinio Street,
NS Amoranto, La Loma,
Quezon City
Providing accurate and up-to-date information to callers. Handling incoming calls and inquiries, directing callers to the appropriate individuals or departments.
May 2004- December 2004
Directory Assistant
Character Reference
Raymond Estrella
Office Manager
Magsalin, Magsalin & Associates
Mobile number: 091********
Mikaela Peralta
Senior Client Advisor- Operations
Louis Vuitton Philippines
Mobile number: 090********
I am Cecile, and I have
years of experience as a
Customer Service
Specialist. I am excited to
offer and provide my skills
as a chat support virtual
assistant, deliver
exceptional analogous
services. I am confident in
my ability to positively
contribute to your team
and actively participate in
obtaining objectives
Contact this candidate