CASSANDRA MCHENRY

Omaha, NE *****

402-***-**** - adyp1d@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Registration and Admissions Post-Discharge Care Coordination Customer Service Work Quality Evaluation Multitasking and Organization Patient Confidentiality and Data Security Resolving Problems Verbal and Written Communication Database Search and Data Entry Skills. SKILLS

Supporting Daily Living Needs

Client Documentation

Preventative Care Education

Time Management

Quality Patient Care

WORK HISTORY

01/2023 to 07/2023 Saftey Companion

Banyan Medical – Omaha, NE

Completed entries in log books, and report patient progress. Developed rapport to create safe and trusting environment for care. watch patients that are fall risk, inmates and suicide risk. 03/2022 to 05/2022 PATIENT ACCESS ASSOCIATE, UNMC

Applied HIPAA privacy and security regulations while handling patient information.

Explained policies, procedures and services to patients. Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.

08/2020 to 08/2021 Cheddars Stratch Kitchen

Greeted customers, answered questions and recommended specials to increase profits

Operated POS terminals to input orders, split bills and calculate totals. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations

Maintained accuracy while handling payments, giving change and printing receipts to customers.

12/2017 to 07/2018 SELLS ASSOCIATE, Beauty Brands

Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice

Worked with fellow sales team members to achieve group targets. EDUCATION

General Studies

University of Nebraska At Omaha - Omaha, NE

05/2019 High School Diploma

Papillion La Vista South High School - Papillion, NE CERTIFICATIONS

CNA - Certified Nurse Assistant

BLS-Basic life support

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