Customer Service Representative
Resume:
Victoria Shelton
Stonecrest,GA 30038
***************@**********.***
EXPERIENCE
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Performed administrative task such as word processing,creating spreadsheets,data entry or retrieval and functions that may require interpretation,judgement and determining appropriate processes to be used to complete the task.
Performed routine and repetitive administrative support functions such as recording and posting information from a variety of sources that usually involves calculations,research and verification of information
Delivered exceptional customer service through direct communication with clients and team members
Responded go client and vendor inquiries via email and telephone,providubg updated and accurate information .
Managed office duties including ordering materials,organizing workspaces,answering phones,answering emails and answering phone calls and chats.
Customer Service Representative, Remote —Atlanta,Georgia, AT&T Mobility
November 2015-April 2016
De-esclated problematic customer concerns,maintaining calm and friendly demeanor.
Educated customers on special pricing opportunities and company and employment programs and promotions for services and devices.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Delivered service and support to each customer,paving way for future business opportunities.
Fielded customer complaints and quieres,fast-tracking them for problem resolution.
Provided outstanding service to new and long-Standing customers by attending closely to concerns and developing solutions.
AdministrativeSecretary, Atlanta, Georgia — Juvenile Court Clerks Office
Jan 2016 - February 2016
Handled management of communication to executives by taking and making telephone calls,reviewing and prioritizing mail and composing and typing correspondences.
Entered invoice data into company database and updated details,including customer contacts and delivery dates to keep information current.
Typed email messages,memos and business letters for management and proofread all documentation to provide error-free correspondence. Also produced and distributed memos,newsletters,email updates and other forms of communication.
EDUCATION
Colorado Technical Unviersity,Colorado,Springs Colorado -Masters of science in Information Technology and Project Management
October 2021-November 2022
ColoradoTechnicalUniversity, Colorado Springs Colorado — Bachelors of Science in Criminal Justice &Human management
October 2011-April 2016
Skills
●Recordkeeping and bookkeeping
●Database entry
●Advanced MS Office Suite Knowledge
●Issue response and resolution
●Program file distribution
●Document retrieval
●Excel spreadsheet and table development
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