Post Job Free

Resume

Sign in

General Manager Customer Service

Location:
Myrtle Beach, SC, 29577
Posted:
August 03, 2023

Contact this candidate

Resume:

Timothy C. Pettit

**** * ***** *****

Myrtle Beach, SC 29577

Cell: 610-***-****

E-Mail: adyoya@r.postjobfree.com

EXPERIENCE :

January 2022 – SkyWheel Myrtle Beach

Crew/Operator/Trainer

Work in all areas of facility following all safety guidelines

Practice excellent customer service approach

Operate wheel in safe and efficient manner towards guests/crew

Train new crew in all aspects of operation

Retrain current crew as required;

November 2014 – Primo Hoagies Myrtle Beach, Myrtle Beach, SC

September 2020 Restaurant General Manager

Overall restaurant operations including full P&L responsibility

Budgeting

Staffing and training

Ordering and inventory maintenance

Marketing

Interact and communicate with Franchisor

January 2005-

May 2013 Delaware County Community College, Media, PA

Adjunct Instructor – Business Division

Write course syllabus from master course outline.

Write and administer exams.

Conduct lectures and other classroom activities.

oCourses taught: Principles of Advertising, Principles of Marketing, and Organizational Behavior, Introduction to Business, Principles of Management.

August 2010 – Delaware County Community College, Media, PA

May 2011 Full-Time Business Instructor

December 2006 –

January 2009 PepBoys, Inc., Philadelphia, PA

Pricing Analyst

Analyze current product pricing to maintain pricing with competitors on competitive products

Analyze and recommend pricing on products to maintain margin percentage on non-competitive products

Analyze and recommend price changes within categories to ensure margin and increase sales on slow moving items.

June 2004 - Electronics Boutique, West Chester, PA

April 2006 Risk Analyst/Cash Analyst

Made reconciling journal entries.

Created bank deposits.

Reconciled credit card balances.

Research and resolve journal discrepancies.

Forecasted cash needs/excesses.

Forecasted and budgeted insurance premiums and basis of premiums.

Maintain insurance policies and related data.

Evaluate and submit insurance claims after investigating all possible areas of loss to the company.

Defined, mapped and improved claim reporting and collection

process.

2002 – 2004 Electronics Boutique, West Chester, PA

Reclamation Supervisor

Monitor performance of up to 80 associates.

Assisted with development and improvement of processes to increase overall productivity by 40% over the last year.

Led a kaizen which totally redesigned the disc sorting process and sorting area. Improved productivity by 10% - 12%.

Assisted with the creation and monitoring of the annual business plan for the Reclamation Center.

Coach and develop associates to prepare them for advancement opportunities.

2000 – 2002 Reclamation Technician

Recondition and salvage video games and systems.

Evaluate product worthiness for recondition or salvage.

Test and trouble-shoot video systems and identify areas for repair.

Scan product for return to vendor.

Use AS/400 to find SKU’s for labeling product with UPC labels.

1997 - 2000 Summerwood Limited, LP - Taco Bell

Restaurant General Manager

Responsible for the overall financial performance of the

restaurant/s.

Direct line by line control of the P & L statement.

Exceeded controllable profit while maintaining service and product standards.

Responsible for staffing, inventory control, promotion and development of management personnel.

Serv-safe certification.

1996 – 1997 Red Lobster, Springfield, PA

Front of House Manager

Responsible for Staffing front of house (waitresses, bartenders, and host(ess).

Responsible for ordering all food for restaurant.

Primary P&L responsibility for bar area.

Complete responsibility for customer satisfaction and a complete dining experience.

1986 - 1996 The Reisen Agency, Inc., Drexel Hill, PA

Office Manager/Inside Sales

Prioritized daily work flow.

Maintained renewal/expiration lists. Developed self-perpetuating process.

EDUCATION: Delaware County Community College, Media, PA

Associate in Applied Science - General Studies(Honors) - 1996.

Kaplan College, Davenport, IA

Bachelor of Science – Business Management(Honors) – 2003

Capella University, Minneapolis, MN

MBA – Finance – 2005.

Lambda School – pending endorsement in Data Science.

REFERENCES: Available upon request.



Contact this candidate