General Manager Customer Service
Resume:
Timothy C. Pettit
Myrtle Beach, SC 29577
Cell: 610-***-****
E-Mail: **************@*****.***
EXPERIENCE :
January 2022 – SkyWheel Myrtle Beach
Crew/Operator/Trainer
Work in all areas of facility following all safety guidelines
Practice excellent customer service approach
Operate wheel in safe and efficient manner towards guests/crew
Train new crew in all aspects of operation
Retrain current crew as required;
November 2014 – Primo Hoagies Myrtle Beach, Myrtle Beach, SC
September 2020 Restaurant General Manager
Overall restaurant operations including full P&L responsibility
Budgeting
Staffing and training
Ordering and inventory maintenance
Marketing
Interact and communicate with Franchisor
January 2005-
May 2013 Delaware County Community College, Media, PA
Adjunct Instructor – Business Division
Write course syllabus from master course outline.
Write and administer exams.
Conduct lectures and other classroom activities.
oCourses taught: Principles of Advertising, Principles of Marketing, and Organizational Behavior, Introduction to Business, Principles of Management.
August 2010 – Delaware County Community College, Media, PA
May 2011 Full-Time Business Instructor
December 2006 –
January 2009 PepBoys, Inc., Philadelphia, PA
Pricing Analyst
Analyze current product pricing to maintain pricing with competitors on competitive products
Analyze and recommend pricing on products to maintain margin percentage on non-competitive products
Analyze and recommend price changes within categories to ensure margin and increase sales on slow moving items.
June 2004 - Electronics Boutique, West Chester, PA
April 2006 Risk Analyst/Cash Analyst
Made reconciling journal entries.
Created bank deposits.
Reconciled credit card balances.
Research and resolve journal discrepancies.
Forecasted cash needs/excesses.
Forecasted and budgeted insurance premiums and basis of premiums.
Maintain insurance policies and related data.
Evaluate and submit insurance claims after investigating all possible areas of loss to the company.
Defined, mapped and improved claim reporting and collection
process.
2002 – 2004 Electronics Boutique, West Chester, PA
Reclamation Supervisor
Monitor performance of up to 80 associates.
Assisted with development and improvement of processes to increase overall productivity by 40% over the last year.
Led a kaizen which totally redesigned the disc sorting process and sorting area. Improved productivity by 10% - 12%.
Assisted with the creation and monitoring of the annual business plan for the Reclamation Center.
Coach and develop associates to prepare them for advancement opportunities.
2000 – 2002 Reclamation Technician
Recondition and salvage video games and systems.
Evaluate product worthiness for recondition or salvage.
Test and trouble-shoot video systems and identify areas for repair.
Scan product for return to vendor.
Use AS/400 to find SKU’s for labeling product with UPC labels.
1997 - 2000 Summerwood Limited, LP - Taco Bell
Restaurant General Manager
Responsible for the overall financial performance of the
restaurant/s.
Direct line by line control of the P & L statement.
Exceeded controllable profit while maintaining service and product standards.
Responsible for staffing, inventory control, promotion and development of management personnel.
Serv-safe certification.
1996 – 1997 Red Lobster, Springfield, PA
Front of House Manager
Responsible for Staffing front of house (waitresses, bartenders, and host(ess).
Responsible for ordering all food for restaurant.
Primary P&L responsibility for bar area.
Complete responsibility for customer satisfaction and a complete dining experience.
1986 - 1996 The Reisen Agency, Inc., Drexel Hill, PA
Office Manager/Inside Sales
Prioritized daily work flow.
Maintained renewal/expiration lists. Developed self-perpetuating process.
EDUCATION: Delaware County Community College, Media, PA
Associate in Applied Science - General Studies(Honors) - 1996.
Kaplan College, Davenport, IA
Bachelor of Science – Business Management(Honors) – 2003
Capella University, Minneapolis, MN
MBA – Finance – 2005.
Lambda School – pending endorsement in Data Science.
REFERENCES: Available upon request.
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