Impression Management and Suggestive Selling Techniques

Nylah Capone Wren

Green Bay, WI ***** • 707-***-**** • **********@*****.***

Education

N/A: General Studies

DePere High School - DePere

Professional Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer- focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Skills

Suggestive Selling Techniques

Table Setting Arrangements

Impression Management

Dining Crew Workflow Optimization

Work History

Hostess, 04/2023 to Current

Umi Sushi – De Pere, WI

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Answered customer questions about hours, seating, and menu information. Supported servers and food runners, with keeping dining area ready for every guest. Additional Information

References

Luke Felchin 920-***-**** x: 4024- DePere High School Counselor Mike 920-***-**** - Umi Sushi Manager

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