Administrative Assistant. teamwork, communication

Rachel Cyuzuzo

Kigali, Rwanda Tel: +250********* Email: ******.*********@*****.***

PROFESSIONAL PROFILE

A Master’s student in Business Administration in Human Resource Management, Bachelor’s Degree graduate in Management with a Concentration in Public Administration; with experience in office administration and staff support, customer care and call center services, translation, research and data collection. Equipped with training skills, effective communication, technology skills and the ability to work both in a team and independently. EDUCATION BACKGROUND

University of Kigali May 2022 – Now

Master of Business Administration in Human Resource Management Southern New Hampshire University June 2015 – June 2019 Bachelor’s Degree in Management with a Concentration in Public Administration WORK EXPERIENCE

Administrative Assistant at Rwanda Energy Group Sept 2021 – Now

Developed and implemented a system for the management, safe custody and retrieval of information routed to and from the Director/CEO’s Office in line with the operational guidelines and procedures;

Reviewed, and organized; in order of priority; documentation dispatched to the Director/CEO’s office;

Identified, requested and accounted for office assets and monitor their usage and safe custody in accordance with administrative guidelines;

Requested for and monitored the approved welfare needs of staff in the department, in line with administrative guidelines;

Managed the information flow from Director/CEO’s Office to key stakeholders, scheduled meetings, and provided administrative and secretarial support to the Director/CEO and other staff. Billing Agent at Rwanda Energy Group Jan 2020 – Aug 2021

Increased customer connection and ensured that they have well working meters

Improved service delivery and well implementation of the tariff

Billed post-paid meters and followed the billing cycle

Recovered the billed amount and reported on time YESS Participant at World Association of Girl Guides and Girl Scouts, Madagascar Jan 2019 – Oct 2019

Run, planned and participated in girl-empowerment events, training and meetings

Used the host associations’ media platforms to reach out to stakeholders

Created the team's monthly reports and newsletter to the exchange heads and sponsors

Worked as an assistant to different association's departments (Monthly shifts) Call Center Agent at Kasha Rwanda Dec 2017 – Dec 2018

Picked customers’ calls to get their orders and/or inquiries

Made follow-up calls with customers’ placed orders and/or problems

Collected customers’ feedback and updated them for new products at Kasha SKILLS AND ABILITIES

Effective communication skills in both English, Kinyarwanda, and French

Proficient in using internet search and managing information

Can learn quickly, promote and maintain positive relationships with others

Can type more than 40 words per minute and use a computer so well

Good Interpersonal skills, flexibility, and can work under pressure, paying attention to details

Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc.)

Can work in a multicultural and international team environment, with a good sense of humor.

Analytical and problem-solving skills with the ability to make rational decisions REFEREES

Names: Ron WEISS

Position: Chief Executive Officer at Rwanda Energy Group Email: ******@***.** Tel: +250-***-***-***

Names: Rosine KALISA

Position: Branch Manager at Rwanda Energy Group

Email: ********@*****.*** Tel: +250-***-***-***

Names: Malalaniaina Jessica

Position: Former YESS Program Manager, Madagascar

Email: *********@*****.*** Tel: +261-**-**-***-**

Names: Professor Singh Narayan

Position: Lecturer and Graduate Students’ Research Supervisor at University of Kigali Tel: +250-***-***-***

DECLARATION

I; Rachel CYUZUZO; hereby declare that all information in this resume is right and truthful. X

CYUZUZO

Contact this candidate