DAN W. ROBERTS

San Antonio, TX 817-***-**** adyowg@r.postjobfree.com linkedin.com/in/danwroberts

IT PROJECT MANAGER

Innovative IT Project Manager with expertise in Project Management, Contracts/Vendor Management and

Finance. Creative problem solver with a long history of collaboration across geographic and cultural boundaries. An avid learner that drives innovation through integration of new technologies and elite talent.

TECHNOLOGY

MS Project Jira Rally Excel PowerPoint Outlook Skype Zoom Visio

AREAS OF EXPERTISE

Program Management Strategic Planning Communication Contract Management Vendor Management

Cross-functional Team Leadership Process Management Conflict Resolution Project Planning SDLC Integration

PROFESSIONAL EXPERIENCE

USAA, San Antonio, TX February 2016 - June 2023

Lead Project Manager, Data Center Modernization

Oversee the Turbonomic application rollout across the IT footprint. Responsible for cross-domain planning, implementation, and executive-level progress reporting.

Enabled dynamic Host resource allocation to the VMs when needed, resulting in saving hundreds of thousands of dollars of unnecessary hardware purchases.

Oversaw the Facility build out and establishing baselined Dev/Test and Production environments for the new Co-Located (CoLo) Data Center.

Coordinated efforts of multiple Domains/Release Trains within IT Infrastructure Services and Corporate Real Estate to ensure all major deliverables and acceptance criteria were documented and completed on-time.

Ensured appropriate controls were in place and enforced to support accurate progress reporting.

Identified Issues and Risks, assigned owners and managed to resolution.

Oversaw the Multi Data Center Strategy (MDCS) program, comprised of HADR (High Availability Disaster Recovery) component relocation from the San Angelo (SJT) Data Center to the DFW Data Center, while enabling implementation of cutting edge Active/Active application architecture.

Coordinated migration of several hundred applications and databases, ensuring adequate hardware and computing resources were in place at the target facility, while avoiding any disruption to existing business processes.

Ensured all project management disciplines were applied to assigned projects, including both Waterfall and Agile development processes.

Complied with all corporate standards for reporting project status, while keeping sponsors and stakeholders informed and aware of progress, issues, and risks.

Partnered with the Business Continuity team to design and implement robust Disaster Recovery testing processes, that met regulatory requirements and exceeded executive management expectations.

AT&T, Richardson, TX June 2014 – January 2016

IT Program Manager, Contractor via Genesis Networks

Provide day-to-day management of major application enhancements, from Requirements Gathering, through Design/Development and Testing/Implementation, using Rally and MS Project.

Adhered to the standard AT&T IT Unified Process Waterfall and Agile development practices.

Coordinated preparation of project plans and all supporting documentation.

Communicated detailed project status reports with broadly dispersed project team members.

Supported major releases during implementation weekends and ensured prompt resolution of all issues.

DynCorp International, Ft. Worth, TX June 2012 – June 2014

IT Business Relations Manager

IT focal point for new business proposals, ensuring that all IT obligations are completed on-time with high quality and completed on-time.

Dan W. Roberts adyowg@r.postjobfree.com Page Two

Owned all aspects of the Business Unit/ IT client relationship, Business Technology operations, and IT business development for DynCorp International’s DynGlobal division.

Focused on clients’ business needs and the improvement of their business performance.

Supported new business proposals for several international government customers by researching creative solutions and engaging internal IT expertise.

Reported directly to the office of CIO.

ADDITIONAL RELEVANT EXPERIENCE

Verizon Corporation, Irving, TX

Senior IT Project Manager

Managed six major software releases and dozens of off-cycle upgrades per year for all major telecom wholesalers and internal Verizon retail clients. Managed 6-10 project managers.

Produced 95+% on time delivery on complex telecom service ordering software enhancements ranging in duration from several weeks to two years for both internal and external customers.

Improved IT Customer Satisfaction by 35% via improved communication from initial planning through the testing/implementation phases.

Designed a cross-functional Change Control process and chaired weekly SCCB, resulting in 40% reduction in late-arriving client modifications.

Implemented Annual Release Schedules to ensure coordination across a 600 member IT team resulting in more effective hand-offs between requirements, development, and testing teams.

Chaired daily test status calls with testing and development teams to bring appropriate attention and focus to the key issues – coordinate, communicate, plow the road and remove obstacles.

GTE Corporation, Thousand Oaks, CA

Contracts/Project Control Manager

Developed, negotiated, implemented, and enforced software development, consulting and licensing agreements with numerous vendors and suppliers. Ensured all terms and conditions and functional requirements were clearly documented in both master agreements and statements of work and enforced compliance via tracking of all deliverables.

Managed 5 contract managers and 3 contract analysts.

Implemented a PMO to review strategic opportunities and manage/track status of key projects.

Held Top Secret security clearance.

Managed six Project Control Analysts.

Implemented a pricing review process that enabled executive review of major proposals, resulting in gross margin increases of 75%.

EDUCATION

Master of Science, MS, Software Project Management

George Washington University, Washington, D.C.

Master of Business Administration, MBA, Finance

Babson College, Wellesley, MA

Bachelor of Science, BS, Accounting

Boston College, Chestnut Hill, MA

CERTIFICATIONS

Six Sigma Green Belt SAFe 6 POPM, Scaled Agile Product Owner/Product Manager

PMP, Project Management Professional CPCM, Certified Professional Contracts Manager

CSM, Certified Scrum Master

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