Sales Force Customer Service
Resume:
C U R R I C U L U M V I T A E
PERSONAL DETAILS
Name : Benard Ombonga Kombo
Marital Status : Married
Religion : Christian
Address : P.O Box 431 – 00625
KRA Pin : A002720592W ID No.10908128 IRA NO: IRA/05/27863/2014 Email : ***************@*****.***
Cell Phone : 071*-**-**-** / 077*-**-**-**
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
University Attended : University of Indore, Indore (INDIA) Degree : Bachelor of Commerce (Second Class)
Computer Studies : Windows – Ms Word, Excel & Power point. College of insurance : pass in COP (Certificate of Proficiency in Insurance). Experience : Organizational Administration, Monitoring and Evaluation, Research, Accounts, Sales & Marketing, Sales Training & Recruitment
Training/Seminars : LIMRA Management Skills
Anderson Human Capital High Impact Sales Training
EXCEL MARKETING & TRAINING CONSULTANTS: Management Development Program
A.CO.DE.C/PLAN INTERNATIONAL: Business Management Skills Secondary School : Matongo High School
Certificate : Kenya Certificate of Secondary Education (K.C.S.E) Grade : C (plain)
PERSONAL ATTRIBUTES
• Excellent interpersonal skills
• Strong customer service orientation
• Unquestionable integrity and ethical behaviour
• Strong business acumen
• High initiative and results’ oriented
• Demonstrable leadership skills,
• Planning and organizational skills.
• Proven record in building and sustaining business and professional relationship. CAREER PATH PROGRESSION
• Finance Manager : Bensophil Community Centre(Current Position)
• Agency Manage : CIC Life Assurance Ltd(Dec, 2012 to Dec,2015), Pioneer Assurance(2016)
• Unit Manager : CIC Life Assurance Ltd(June, 2012 to Dec, 2012)
• Research Assistant : Plan International, Family Support Institute
• Community facilitator : Plan International, CBOs(Community Based Organizations in Nairobi) W O R K I N G E X P E R I E N C E
March, 20112 to Date: FINANCE MANAGER, Bensophil Community Centre. DUTIES AND RESPONSIBILITIES
Manage all the school finances
Plan and do budget for the school
To recruit teachers and support.
To supervise and appraise the school staff.
Assist in development and implementation of marketing strategies
Development school policies.
Generate production and management financial reports
Provide leadership and support to direct reports through training and staff motivation to achieve the operational objectives
Negotiate partnerships with donors, government and other schools
Represent the school in government meetings and partner organization. December, 2015 To December, 2016: Agency Manager, PIONEER ASSURANCE P.O Box 20333 – 00200. DUTIES AND RESPONSIBILITIES
To manage productivity and growth of ordinary life business within Nairobi region.
Negotiate Life insurance contracts with organizations that have a need for the Company products and services
Building a higher performance ethics in the network among the sales force
To recruit, motivate and retain a strong sales force and its management
To supervise, appraise and train the sales force management
Assist in development and implementation of marketing strategies
development and penetration strategies
Generate production and management reports
Approve agency operations expenses as budgeted
Provide leadership and support to direct reports through training and staff motivation to achieve the operational objectives
December, 2012 To December, 2015: Agency Manager, CIC LIFE ASSURANCE LTD P.o Box 594**-*****. DUTIES AND RESPONSIBILITIES
To recruit, motivate and retain a strong sales force and its management
Negotiate Life insurance contracts with organizations that have a need for the Company products and services
Represent the Company in corporate events like expos & charitable events,
To supervise, appraise and train the sales force management
To manage productivity and growth of ordinary life business within Nairobi region.
To generate revenues as per department budgets
To manage and minimize the business risk in the agency network
Building a higher performance ethics in the network among the sales force
Ensure compliance with the relevant authorities
Assist in development and implementation of marketing strategies
development and penetration strategies
Generate production and management reports
Approve agency operations expenses as budgeted
To represent the company in corporate public related activities within the region
Provide leadership and support to direct reports through training and staff motivation to achieve the operational objectives
June 2012 December, 2012: Unit Manager, CIC LIFE ASSURANCE LTD P.o Box 594**-*****, Nairobi, DUTIES AND RESPONSIBILITIES
To recruit, motivate and retain a strong sales force
To supervise, appraise and train the Unit Financial advisers
To manage productivity and growth of the Unit.
To generate revenues as per Unit budgets
To manage and minimize the business risk in the Unit
Assist in development and implementation of marketing strategies
development and penetration Unit strategies
Generate Unit production and management reports then submit them to the Agency manager. 9th September, 2009 to 20th January, 2010
Research Assistant Plan International – Nairobi Development Area (DA) Duties & Responsibilities
Team Leader of the research team
Collecting data on violence against children in the Nairobi Province
Analyzing the data and present it to the Supervisor for final compiling and analysis.
Interviewing individual families, parents, children and other relevant informants.
Collecting data relating to the number of children attending school, children not going to school and children involved in work activities.
Ensuring that the local administration has been informed about the research.
To ensure prompt delivery of completed questionnaires to the Supervisor.
Ensure that all due processes and procedures are followed clearly during the research exercise.
Assess the area/village/location/sub-location where the research is to be conducted. 16th June, 2010 to 2nd July, 2010
Research Assistant, Family Support Institute (FASI) DUTIES AND RESPONSIBILITIES
Collect data in sampled house holds in areas allocated to me in Kisii District, Nyanza Province.
Ensure that each questionnaire is properly completed as guided through the training, the interview manual and supervisor.
Write any comments on the back of the questionnaire clearly indicating the question number referring to
Ensuring that the local administration has been informed about the research.
To ensure prompt delivery of completed questionnaires to the Supervisor.
Ensure that all due processes and procedures are followed clearly during the research exercise.
Assess the area/village/location/sub-location where the research is to be conducted. 14th June – 19th June 2009
Evaluation of CBOs projects implemented by Plan International – Nairobi DA in Kawangware & Riruta Areas
Conducting Focused Group Discussions (FGD) interviews in the six CBOs within Kawangware/Riruta areas.
Booking interview sessions with Key interview Informants (KII).
Collecting data on how projects have been implemented by the 6 (six) CBOs in their areas.
Collecting data on how Plan International has helped in project implementation in the 6 (six) CBOs.
Finding out the challenges faced by the CBOs (Community Based Organizations) during project implementation process.
Collecting data on how the projects implemented have affected children, youth and women.
Mobilizing community members in order to interview them.
Preparing, analyzing and presenting the final report to Plan International, Nairobi DA. 26thth - 28th November, 2009
Lead Facilitator: Mid-Term Review of the Elimination of Violence against Girl-Child (EVAG) being implemented by Plan International, Nairobi DA.
Duties and Responsibilities
Facilitate in Plenary
Identify areas to be reviewed during the mid-term review.
Guide and assist participate in developing tools for the mid-term review
Analyze and write the report of the review and present it to the coordinator of the project.
Assist participates to prepare an action plan of the mid-term review and implement it within a specific given period of time.
Supervise and coordinate the data collection team. January, 2007 to 2011
Monitoring and Evaluation Coordinator of CBOs within Kawangware Area in Nairobi
• Helping CBOs in planning and implementation of M & E activities
• Assisting the CBOs to develop, implement and establish monthly, quarterly and yearly reporting procedures.
• Design, develop and implement systems within the CBOs together with the Procurement committees of specific CBOs.
• Develop and ensure that data collection tools and systems are readily available so that collect data is collected during the various reviews.
• Train community/CBO members on how to monitor and evaluate projects undertaken.
• Regularly visiting CBOs to monitor the progress of the various projects undertaken by the specific CBOs. Community Consultancy/Facilitation
7th – 11th June, 2010 Facilitator Business Management Skills training at Marble Arch Hotel.
22nd March, 2010 to 26th March 2010 Facilitator Business Management Skills training at Marble Arch Hotel.
20th – 24th April, 2009 Facilitation of Financial Management Training for Clover CBO
18th August, 2008 to 22nd August, 2008 Micro Finance training facilitator, Kandusat Development Association (CBO).
26th May 2008 to 30th May, 2008 Lead Facilitator in Procurement Seminar Organized by Clover CBO.
19th May, 2008 to 23rd May, 2008 Financial Management Training Facilitator held at Kabiro Social Hall, organized by Mukamaka Development Organization (CBO).
28th April, 2008 to 2nd May, 2008 Procurement Training Facilitator held at Kabiro Social Hall, organized by Mukamaka Development Organization (CBO).
26th March, 2008 to 31st March, 2008 Financial Management Training Facilitator at Clover CBO.
Annual Evaluation (APPR) of CBOs Projects within Kawangware area, courtesy of Plan International – Nairobi DA
Facilitator: Annual Program Progress Review Process Courtesy of Plan International, Nairobi Office. Duties and Responsibilities
Facilitation training and coaching of community members and CBO officials.
Assessing the participants of the trained community members in community issues.
Monitoring and training the various CBOs (Community Based Organizations) .
Compiling training reports and submitting them to Plan International (Nairobi DA) and CBOs for sign-off.
Planning and developing the training content for the training to be conducted.
Making follow-ups to the various CBOs
Planning and developing of data collection tools for the APPR exercise.
Analyzing data and writing report from the data collected during the APPR exercise. May, 1997 to August, 2000
Accountant, Kenya Cold Storage (Foods) Ltd
Duties and Responsibilities
Preparation, maintenance and analysis of management accounts
Presentation and analysis of monthly financial reports to the Financial Controller and Directors.
Raising and posting journal entries
Preparation of Debtors reconciliation statements, verification of invoices and issuing and dispatching Credit and Debit notes.
Maintenance and preparation of Bank Reconciliation Statement, and posting all bank deposit slips.
Preparing the daily Sales reports and reconciliations and ensuring that the invoices are correctly posted.
Preparation of all Audit schedules and statements for purposes of External Audit
Preparation, analysis and verification of petty cash expenses.
Preparing all audit schedules related to Debtors, Bank and Sales. REFEREES
1. Joel Omonyi (Auditor) 2. Stephen Muchire
Ministry of Finance Former National Sales Manager) Mob.072*-**-**-** CIC Life Assurance Ltd
3. Michael Warui
Agency Manager (CIC LIFE ASSURANCE)
Mobile: 072*-**-**-**
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