Michelle Clegg

***** ********* **

Orlando, Fl **836

407-***-****

adyoqd@r.postjobfree.com

Professional Summary

Driven Hospitality Professional experienced in fast-paced work environment with changing daily needs, delivering excellent guest service with attention to detail and a hardworking approach. Seeks an opportunity to grow and continue to improve guests and business expectations.

Skills

Proven Leader

Business Acumen

Process Improvement

Staff Training and Development

Opening and Refurbishment experience including Parks and Resorts

Experience

April 2022 - Current

Loew’s Portofino Bay Hotel – Mama Della’s Ristorante– Restaurant Manager

Leader of restaurant staff including host, service, support and bartenders

Daily operations with focus on revenue, labor and food & beverage costs including event experiences

Development of sustainable processes for service and quality improvements

February 2020 – April 2022

Olive Garden – Restaurant Manager

Leader of restaurant staff including culinary, service and support roles

Daily operations with focus on revenue, labor and food & beverage costs

Development of sustainable processes for service and quality improvements

August 1997 – November 2020

Walt Disney World – Proprietor Food & Beverage and Merchandise

Leader of Salary and Hourly cast members in multiple business units

Strategic planning to increase revenue opportunities and cost savings initiatives

Safety initiatives to lower overall incidents

Team leader on multiple Opening and Redesign concepts including international experiences

Developed highly effective professional relationships with all lines of business, vendors, buyers, designers and engineers.

Carried out high-quality hospitality work with little supervision

Education

Baker Online University – Business Administration

Rollins College – Executive Management Program

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